Patient Experience & Operations Analyst

ReUnite Rx; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ReUnite Rx in Dallas, TX is seeking a Customer Operations Analyst to lead cross-functional projects, own performance reporting, and serve as a professional point of contact for patients, clinics, and pharmacy partners.

You will analyze data, conduct root-cause analyses, and translate findings into actionable recommendations that improve product availability, reduce costs, and boost customer satisfaction, while training staff and maintaining strong relationships across teams.

Qualifications

• High School Diploma or equivalent required.
• Experience with customer relationship management, preferably with patients or healthcare consumers.
• Excellent verbal and written communication skills.
• Creative thinker who can improve processes and solve problems.
• Detail-oriented with strong analytical and problem-solving abilities.
• Experience with mediation and conflict resolution.
• Strong time management, organization and decision-making skills.
• Comfortable calling patients, clinics, and pharmacy partners by phone.
• Flexible and adaptable to changing environments.

Responsibilities

• Lead cross-functional operational projects from scoping through completion, coordinating across internal teams, pharmacy partners, and manufacturers.
• Own recurring reporting cadences—daily, weekly, and monthly—on key operational and customer metrics, translating findings into clear, easy-to-understand reports for leadership.
• Analyze data and make independent decisions to resolve technical and process issues, applying root-cause analysis to identify solutions.
• Represent the ReUnite Rx brand in every interaction with patients, clinics, pharmacy partners, and manufacturers.
• Respond to patients, clinics, and partners by phone, email, and mail with solutions and empathy.
• Engage in active listening with callers, clarifying information and de-escalating as needed.
• Conduct training for partners and internal staff on products, services, and processes.
• Maintain and strengthen relationships across internal teams, clinics, pharmacy partners, and manufacturers.
• Assist Operations leadership with additional projects and administrative tasks as needed.
• Utilize company software and adhere to policies and procedures.

Skills

CRM experience

Strong communication

Creative problem solving

Attention to detail

Analytical thinking

Mediation & conflict resolution

Time management

Decision making

Phone support

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Excel

CRM software

Job description

ReUnite Rx in Dallas, TX is seeking a Customer Operations Analyst to lead cross-functional projects, own performance reporting, and serve as a professional point of contact for patients, clinics, and pharmacy partners.

You will analyze data, conduct root-cause analyses, and translate findings into actionable recommendations that improve product availability, reduce costs, and boost customer satisfaction, while training staff and maintaining strong relationships across teams.