Customer Onboarding Specialist I

Actabl

Northern (KY)

Hybrid

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) with employer match

Unlimited discretionary time off

Parental Leave

Job summary

Actabl is seeking a Customer Onboarding Specialist I to drive on-site implementations across the hospitality industry. You will lead software configuration, barcode equipment, and hands-on training for hotel teams while traveling 85-95% of the time both nationwide and internationally.

In this face-to-face role you’ll map hotel infrastructure, ensure user adoption, and collaborate with sales and customer success to deliver smooth handoffs.

Qualifications

Bachelor’s degree in Hospitality Management or related field.
0-1 years of professional experience; internships preferred.
Demonstrated tech-savviness with rapid software mastery.
Excellent communication and ability to train users of all technical backgrounds.
Familiarity with project management tools is a plus.

Responsibilities

Lead on-site implementations and barcoding across hotels.
Provide high-impact on-site customer training.
Configure software to customer requirements.
Provide on-spot technical support during implementation.
Manage project timelines and deliverables while traveling.
Collaborate with sales and customer success teams for smooth handoffs.

Skills

Travel agility

Training delivery

Software configuration

Technical support

Project management

Cross-functional collaboration

Communication

Education

Bachelor’s in Hospitality

Tools

Click-Up

Monday.com

Rocketlane

Job description

You’re excited about this opportunity because you will:

Calling all recent hospitality grads ready to see the world and transform hotel operations! The Customer Onboarding Specialist I at Actabl is the ultimate launchpad for your hospitality tech career. In this high-energy, road-warrior role, you will travel 85-95% of the time (nationwide and internationally) to bring our cutting-edge software directly to hotel teams.

You’ll be the face of Actabl on-property, guiding new customers through system configuration, hands-on training, and full-scale implementation. This isn’t just a desk job—you’ll be getting hands-on, from the basement to the roof, ensuring every piece of equipment is barcoded and every staff member is confident using our system. If you are tech-savvy, love a little adventure, have a knack for teaching others, and want to rack up those travel points while launching your career, this is the role for you!

Typical Functions:

On-Site Implementations & Barcoding: Travel globally to lead the physical and technical setup of our core brands (Alice or Transcendent). Prepare to get a little dirty—you will be navigating properties from the basement to the roof to barcode equipment and map out hotel infrastructure.
High-Impact Customer Training: Bring high energy, empathy, and strong presentation skills to successfully train diverse hotel staff (from housekeeping and maintenance to the GM) ensuring total user adoption.
Software Configuration: Rapidly learn and configure our software solutions according to unique customer requirements and established best practices.
Technical Support: Provide on-the-spot troubleshooting and technical assistance during the crucial implementation phase, escalating complex issues when necessary.
Project Management: Keep implementations on track, managing timelines, documentation, and deliverables while on the road.
Cross-functional Collaboration: Work seamlessly with sales and customer success teams to relay client needs and ensure a smooth handoff post-implementation.

Unpacking What We’re Looking For

We’re excited about you because you have:

Bachelor’s degree in Hospitality Management (or a related field).
0-1 years of professional experience; relevant hospitality/hotel internships are highly preferred.
Demonstrated tech-savviness with a proven ability to rapidly master new software, systems, and mobile apps.
Excellent communication and persuasion skills with the ability to effectively train users of all technical backgrounds and drive software adoption.
Familiarity with project management tools (e.g., Click-Up, Monday.com, or Rocketlane) is a plus.
Must reside within a reasonable commuting distance (e.g., within 60-90 minutes) of a major international airport.

Key Competencies:

Adaptability & Grit: Essential for a dynamic travel schedule. You can handle real-time strategic adjustments, maintain momentum, and tackle both the physical and technical challenges of a hotel environment.
Customer Service Orientation: A proactive attitude toward building relationships and helping hospitality teams solve operational pain points.
Problem Diagnosis: Quick on your feet, able to troubleshoot issues (both technical and non-technical) as they arise on-property.
Attention to Detail: Meticulous in configuring data and mapping out physical property spaces.

We try to be specific about the experience we believe you’ll need to have to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!

Work Environment:

The Road Warrior Lifestyle: 85-95% travel required across nationwide and international destinations.
Airport Proximity: Fully remote base location, but you must have quick and easy access to a major international airport to support seamless, frequent departure for travel assignments.
Keep Your Points: Rack up airline miles and hotel points on company travel to use for your own personal vacations!
Fully Covered: All travel expenses, lodging, and daily meal per diems are 100% covered.
Work-Life Balance: We actively schedule travel recovery work days to ensure you stay rested and avoid burnout.
Physical Demands: This role requires physical mobility to navigate all areas of a hotel property (including basements, mechanical rooms, and rooftops) to apply barcodes and assess equipment.
Remote Base: When not traveling, this is a fully remote role focused on administrative and prep work.
Schedule: Full-time, 40 hours per week with flexible working hours dependent upon customer needs and time zones.

Actabl Around the World:

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.

Preview Your Team Member Experience

Total Rewards At-a-Glance:

All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:

Health & Wellness

Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
Employer-paid life & AD&D, short-term disability & long-term disability
Discounted pet insurance plans through Wishbone
Employee Assistance Program (EAP) services available to employees & their dependents
On-site gym available for free use at Denver office

Financial Wellbeing