Accounts Receivable Specialist

Actabl; Denver (CO); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid Life and AD&D insurance

Short-Term and Long-Term Disability

Employee Assistance Program

401(k) match

Unlimited discretionary time off

10 paid holidays per year

12 weeks of parental leave

Company-wide Winter Recess

Job summary

Join a forward-thinking company that empowers the hospitality industry through innovative SaaS solutions. In this role, you will be pivotal in managing billing and collections, ensuring customer satisfaction, and maintaining financial integrity. The company values integrity, innovation, and teamwork, providing a hybrid work environment that fosters collaboration and flexibility. With a competitive salary and a comprehensive benefits package, this opportunity is perfect for those looking to make a significant impact in the hospitality tech space. If you are detail-oriented and passionate about customer service, this could be your next great career move!

Qualifications

• 1+ years experience in billing and collections, preferably in SaaS.
• Strong organizational skills and technical aptitude required.

Responsibilities

• Manage billing and collections, including customer inquiries.
• Reconcile disputes and monitor at-risk accounts.

Skills

Analytical Thinking

Problem Solving

Detail Orientation

Verbal Communication

Written Communication

Decision Making

Education

High School Diploma

Bachelor's Degree

Tools

Excel

ERP Systems

CRM Systems

Sage Intacct

Salesforce

Job description

Description

Hi, we’re Actabl.

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our mission is to empower the people that power hospitality. We’re on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

Your Role - Come Join Our Team!

In this role you will:

Responsible for billing and collecting invoices, posting cash, and responding to related customer inquiries.

Typical Functions:

• Creates and sends customer invoices.
• Collects on invoices and posts cash accordingly.
• Monitors at-risk accounts to ensure potential problems are accounted for.
• Reconciles and resolves customer claims and disputes and escalates problems as necessary.
• Manages delinquent customer accounts and portfolios.
• Produces and provides customer account reports to management.
• Communicates with customers and internal team on billing matters, as needed.
• Perform related audits or analyses, as needed.
• Other related duties or functions, as required.

Requirements

Ideal Skills, Experience, and Competencies:

• At least 1 year of experience working with recurring/subscription revenue required. Experience working with SaaS products a plus.
• At least 1 year of billing experience required.
• Preferred 1 year of collections experience.
• Ability to think analytically and problem solve.
• Detail oriented with exceptional organizational skills.
• Experience in multi-level verbal & written communication, ability to effectively communicate process/rules to internal & external customers.
• Effective decision-making and follow-through.
• Technical aptitude. Expert experience with Excel and ERP / CRM systems is required. Experience with Sage Intacct and Salesforce a plus.

Work Environment:

This position will be part of our Denver office. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

We are a hybrid friendly company with office hubs located in Atlanta and Tampa, in addition to our new headquarters in downtown Denver. No matter where you live and work, you’re a part of the Actabl team.

Compensation Package:

Qualified candidates can expect a salary range of $50,000 - $65,000 depending on experience.

Our benefits program offers a variety of coverage options, perks, discounts to support work-life balance and help our team members maintain their physical, mental, and financial health.

Health & Wellness

• Medical, dental, and vision insurance plans for employees and dependents.
• Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability.
• Employee Assistance Program (EAP) provides counseling for a variety of needs.

Financial Wellbeing

• Marketable base salary, competitive bonus structure, and MPI program.
• Retirement plan and 401(k) match.

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed.
• 10 paid holidays per year.
• Company wide Winter Recess between Christmas Eve and New Years Day.
• 12 weeks of parental leave for birthing and non-birthing parents.

If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.