Front Desk III

Target Hospitality; New Mexico; Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free Housing & Meals

Health Coverage

Flexible Spending

Employee Assistance Program

Pet Insurance

401(k) match

Easy Enrollment

Competitive Pay

Résumé du poste

Target Hospitality is seeking a Front Desk III to supervise front desk staff, manage schedules, and support operations at a remote facility. This hourly role emphasizes guest service, safety, and accurate reporting in a rugged environment.

You will greet guests, handle check-ins, process payments, and maintain registrations using designated software. The position requires 3+ years of admin experience, strong English communication, and willingness to rotate 6 weeks on/2 weeks off.

Qualifications

• 3+ years administrative experience, preferably in remote camp or hospitality.
• Ability to communicate effectively in English.
• Experience with MS Word, Excel, PowerPoint, Outlook.
• First aid certification is an asset.
• Willingness to travel and work long rotations away from home.

Responsabilités

• Supervision and direction of front desk personnel, as set out by the Manager.
• Plan, direct, and maintain work schedules and tasks for the front desk team.
• Greet all incoming guests and employees courteously and professionally.
• Check in all arrivals utilizing designated systems.
• Accept payments and process transactions.
• Enter all guest registration information and prepare reports.
• Assist with reports, sign-off sheets, and correspondence as required.
• Answer incoming calls in a friendly, pleasant manner.
• Provide world-class customer service.
• Attend safety meetings and participate in emergency procedures.

Connaissances

Administrative experience

Communication skills

MS Word

MS Excel

PowerPoint

Outlook

English proficiency

Outils

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Description du poste

Job Title: Front Desk III
Report to: Front Desk Supervisor
Level: Hourly
Schedule: 6 weeks on / 2 weeks off rotation, or as per manager's discretion and business needs

Job Title: Front Desk III
Report to: Front Desk Supervisor
Level: Hourly
Schedule: 6 weeks on / 2 weeks off rotation, or as per manager's discretion and business needs

Who We Are

Target Hospitality is a leading provider of specialty rental and hospitality services, delivering turnkey workforce housing, culinary, and facility management solutions to remote and challenging environments across North America. We take pride in building not just accommodations, but communities — and that same commitment to people extends to our own team.
We believe that a great guest experience starts with a great employee experience, and we invest in the people who make that happen every day.

SCOPE

Responsible for guest services and supporting management in the general operations of the assigned facility, with accountability for supervising and directing front desk personnel, owning team work schedules, and supporting management reporting and tracking.

Primary Responsibilities

• Accountable and responsible for maintaining a safety culture, following all SOPs, JSAs, and policies and procedures as set out by Target Hospitality.
• Supervision and direction of front desk personnel, as set out by the Manager.
• Plan, direct, and maintain work schedules and tasks for the front desk team.
• Greet all incoming guests and employees courteously and professionally.
• Check in all arrivals utilizing designated systems.
• Accept payments and process transactions.
• Enter all guest registration information, perform data entry, process reports, and work with computer programs to collect and record information.
• Perform all required filing and data entry as directed by the General Manager.
• Aid the Manager with the preparation of reports, sign-off sheets, correspondence, and tracking as required.
• Answer incoming calls in a friendly, pleasant manner.
• Receive, check, and redirect all incoming faxes and electronic mail.
• Prepare correspondence for pick up, including packages and mail per postal requirements.
• Exceed our guests’ needs by providing world-class customer service.
• Attend all safety meetings and participate in Target Hospitality emergency response procedures.
• Additional duties may be assigned by a manager.

PHYSICAL DEMANDS

• Sit for long periods of time, up to 12 hours or more, with scheduled breaks.
• Short- and long-distance walking required.
• Use of stairs and step stools.
• Occasional use of force when pushing and pulling carts that weigh on average 50 lbs.
• Must be able to crouch, bend neck, back, and torso from waist to floor, and must be able to twist from left to right and right to left.
• Occasionally lift an average weight of 25 lbs with a maximum of 50 lbs. Where weights may exceed 50 lbs, the assistance of another person or a lifting aid is mandatory.
• Perform repetitive movements at the wrist, including side to side and up or down, and multiple grasps of an average of 10 lbs with a maximum of 25 lbs.
• Manual dexterity with the ability to type and use a 10-key.

WORKING CONDITIONS AND ENVIRONMENT

• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms and signals.
• Must be able to see without impairment for inspection purposes, and able to read small text such as product warning labels.
• Exposure to extreme hot and cold environments.
• Ability to work within a rotational schedule of 6 weeks on and 2 weeks off, or as per manager’s discretion and business needs.
• Ability to work safely and navigate within small, close quarters and congested areas.
• Occasional exposure to elevated noise and surroundings.

Qualifications

• 3+ years administrative experience, preferably in a remote camp or the hotel/hospitality industry, or equivalent.
• Ability to communicate effectively, both written and orally, in English.
• Experience and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• First aid certification is an asset.
• Ability to work within a team environment.
• Must be able to work effectively and efficiently with or without supervision.
• Strong prioritization and time management skills.
• Ability and willingness to travel and work long rotations away from home.
• Must be able to pass a background check and urinalysis.
• Must provide your own transportation to and from the facility.

What's In It For You

We offer a comprehensive benefits package designed to support you and your family — on the job and beyond:

• Free Housing & Meals On Rotation — While on rotation at the lodge, housing, meals, laundry, and gym access are all provided at no cost to you.
• Health Coverage — Medical, vision, and dental insurance to keep you and your family covered.
• Flexible Spending — HSA and FSA options to help you save on healthcare costs.
• Employee Assistance Program — Confidential support for life’s everyday challenges, big and small.
• Pet Insurance — VPI pet insurance to help care for your four-legged family members too.
• Retirement Savings — 401(k) plan with company match to help you plan for the future.
• Easy Enrollment — Online enrollment portal makes signing up for benefits fast and simple.
• Competitive Pay — Compensation that reflects your skills and hard work.