Customer Onboarding & Implementation Specialist

Lassie; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Lassie in San Francisco is looking for a Customer Operations team member to streamline implementations for doctors' offices, ensuring they experience value quickly. In this role, you will manage various setups and ensure clean workflows.

The ideal candidate will coordinate operational details and communicate effectively with customers. This position offers the opportunity to interact closely with the team and contribute to better processes based on identified patterns.

Responsibilities

• Own implementations from kickoff to live workflows, ensuring setups are clean.
• Coordinate system access, workflow setup, and customer communication.
• Identify patterns in customer issues to inform product improvements.

Job description

Lassie in San Francisco is looking for a Customer Operations team member to streamline implementations for doctors' offices, ensuring they experience value quickly. In this role, you will manage various setups and ensure clean workflows.

The ideal candidate will coordinate operational details and communicate effectively with customers. This position offers the opportunity to interact closely with the team and contribute to better processes based on identified patterns.