Enrollment Operations & Automation Lead

Lassie; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Lassie, based in San Francisco, is on a mission to help small businesses run themselves by building autonomous systems. In the role within Business Operations, you will design and manage workflows for customer setup, including paperwork and system connections, to facilitate smooth onboarding.

This position requires collaborating with sales, customer operations, product, and engineering teams to enhance efficiency and remove bottlenecks. Join a small, ambitious team dedicated to innovation and effectiveness.

Responsibilities

• Own enrollment workflows across paperwork, system connections, status tracking, internal handoffs, and customer readiness.
• Build the processes, dashboards, and automation that make setup faster and less manual over time.
• Work across sales, customer operations, product, and engineering to remove operational bottlenecks.

Job description

Lassie, based in San Francisco, is on a mission to help small businesses run themselves by building autonomous systems. In the role within Business Operations, you will design and manage workflows for customer setup, including paperwork and system connections, to facilitate smooth onboarding.

This position requires collaborating with sales, customer operations, product, and engineering teams to enhance efficiency and remove bottlenecks. Join a small, ambitious team dedicated to innovation and effectiveness.