Business Operations

Lassie; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Lassie, based in San Francisco, is on a mission to help small businesses run themselves by building autonomous systems. In the role within Business Operations, you will design and manage workflows for customer setup, including paperwork and system connections, to facilitate smooth onboarding.

This position requires collaborating with sales, customer operations, product, and engineering teams to enhance efficiency and remove bottlenecks. Join a small, ambitious team dedicated to innovation and effectiveness.

Responsibilities

• Own enrollment workflows across paperwork, system connections, status tracking, internal handoffs, and customer readiness.
• Build the processes, dashboards, and automation that make setup faster and less manual over time.
• Work across sales, customer operations, product, and engineering to remove operational bottlenecks.

Job description

Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.

About the role

Business Operations builds the operating system behind Lassie’s growth. On enrollments, you’ll design and run the processes that move customers through setup, paperwork, system connections, and internal handoffs so Lassie can start doing useful work.

What you’ll do

• Own enrollment workflows across paperwork, system connections, status tracking, internal handoffs, and customer readiness
• Build the processes, dashboards, and automation that make setup faster and less manual over time
• Work across sales, customer operations, product, and engineering to remove operational bottlenecks

Joining us

To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.