Customer Operations

Lassie; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Lassie in San Francisco is looking for a Customer Operations team member to streamline implementations for doctors' offices, ensuring they experience value quickly. In this role, you will manage various setups and ensure clean workflows.

The ideal candidate will coordinate operational details and communicate effectively with customers. This position offers the opportunity to interact closely with the team and contribute to better processes based on identified patterns.

Responsibilities

• Own implementations from kickoff to live workflows, ensuring setups are clean.
• Coordinate system access, workflow setup, and customer communication.
• Identify patterns in customer issues to inform product improvements.

Job description

Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.

About the role

Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.

What you'll do

• Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
• Coordinate system access, workflow setup, customer communication, and the operational details required to launch
• Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools

Joining us

To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.