Customer Success Ops Lead — Growth & Insights

MilliporeSigma; Burlington (MA); On-site; USD 88,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Retirement contributions

Other perquisites

Job summary

MilliporeSigma is seeking a Customer Success Operations Manager within the CDP group to partner with senior customer success and commercial teams to strengthen customer engagement and drive growth. You will turn customer insights into measurable business impact across digital products shaping the future of Process Solutions.

You will capture Voice of Customer, support go-to-market efforts, develop dashboards, and improve workflows for the wider CDP organization, working with cross-functional

Qualifications

• Bachelor’s degree in business management, marketing, engineering, biotechnology, or a related discipline.
• 3+ years of experience in a B2B environment, ideally spanning customer success, sales, product or business management, strategic planning, or commercial execution in a digital space.

Responsibilities

• Support go-to-market and commercial activities, including pipeline tracking, customer outreach preparation, and follow-up coordination.
• Grow and retain the CDP customer base through direct and indirect customer engagement.
• Capture the Voice of Customer, value narratives, success rates, and Voice of Sales insights to enable evidence-based selling.
• Explore data to identify compelling stories, expand impact measurement, and own customer success dashboards.
• Improve and document operational workflows for commercial teams and the wider CDP organization.
• Lead customer success and value-realization projects assigned by CDP leadership.
• Coordinate internal communications and support external communications when needed.

Skills

CRM/SFDC experience

Strong communication

Business acumen

Project leadership

Data analytics

Growth mindset

Education

Bachelor's degree

Tools

Salesforce (SFDC)

Job description

MilliporeSigma is seeking a Customer Success Operations Manager within the CDP group to partner with senior customer success and commercial teams to strengthen customer engagement and drive growth. You will turn customer insights into measurable business impact across digital products shaping the future of Process Solutions.

You will capture Voice of Customer, support go-to-market efforts, develop dashboards, and improve workflows for the wider CDP organization, working with cross-functional