Customer & Office Coordinator

Signarama; Charleston (SC); On-site; USD 21,000 - 32,000; Full time

Job summary

Signarama of Charleston is seeking a Customer & Office Coordinator to be the first point of contact in the shop. You will listen to customers, determine needs, write estimates, and convert them into work orders that production uses.

You’ll also handle permits and invoicing as part of daily office tasks. This full-time, in-person role is at our Mount Pleasant shop, Monday through Friday, 8:30 to 5:00, focused on accuracy, timely communication, and delivering signs that meet customers'

Qualifications

• Excellent listening and question-asking to discern customer needs.
• Accurate data entry of names and numbers and completion of forms.
• Experience with permits and invoicing is a plus.

Responsibilities

• Greet customers, listen to their needs, and write up estimates.
• Convert estimates into work orders for production.
• Submit permits, track status, and handle invoicing.
• Coordinate deliveries and collect completion photos for records.

Skills

Customer service

Attention to detail

Communication skills

Office administration

Tools

Invoicing software

MS Office

Job description

You’ve worked a front desk, a service counter, or a busy office where the person in front of you got your full attention. You’re usually the one who catches the detail everyone else missed.

Signarama of Charleston is hiring a Customer & Office Coordinator. This is the first person customers talk to when they call or walk into the shop. Most of them already know they want a sign. Your job is to listen, figure out what will work, write the estimate, and turn it into a work order the whole shop builds from. You’ll also handle office work like permits and invoicing.

We take on the signs other shops pass on: complex, custom work where one wrong measurement costs real money. What we quote is what customers pay, and the sign goes up looking the way they pictured it, on the day we promised. That’s why customers who could pay less elsewhere keep calling us.

This is a full-time, hourly, in-person position at our shop in Mount Pleasant, Monday through Friday, 8:30 - 5:00.

WHAT THE WORK LOOKS LIKE

A property manager calls about a sign for a new tenant. A walk-in wants something for a grand opening and isn’t sure what’s possible. You ask the questions that get to what they need, suggest a sign that will work, and write up the estimate. Once they say yes, you write the work order clearly enough that design and production never have to guess. Between customers, you help submit permits and track where each one stands, send invoices, file completion photos from finished installs, and check in deliveries. Every job here is custom, so a misspelled name or a wrong number on a work order ends up on a sign. You’ll learn the products and the process on the job, and you’ll take on more as you’re ready.

WHO BELONGS HERE

• When a customer isn’t sure what they want, you keep asking questions until you can picture the sign as clearly as they can.

• Before a call ends, you read back every name and number, because a customer’s name is the first thing they check on their sign

• Invoices and completion photos get the same care from you as a customer at the counter, because the shop depends on both.

• Learning how signs are actually built matters to you, and you’re willing to put in the time before taking on bigger projects.

• Something you haven’t seen before doesn’t stop you. You work out what you can, then bring the rest to the right person with the details already gathered.

• Showing up on time and ready is a given for you, and on a busy day you keep conversations short and useful.

WHY WORK AT SIGNARAMA OF CHARLESTON

• 401(k) plan

• Paid time off and paid holidays

• Training and mentorship as you learn the sign business

• Room to grow into project management or sales as you learn

• Full-time and in-person at our Mount Pleasant shop, Monday through Friday