Customer-Obsessed Store Lead & Coach

Socotra, Inc.; San Antonio (TX); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive bonus structure

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is a fast-growing fashion brand delivering inclusive products. As a Supervisor, you will lead the sales floor, coach Team Members, and model exceptional customer experiences while upholding store standards and values.

You will drive daily results, manage tasks and open/close procedures, support product launches, and help create a positive, high-performing environment. This on-site role requires strong leadership, clear communication, and a readiness to work evenings and weekends.

Qualifications

• Experience supervising or managing in retail, preferably fashion.
• Strong communication and interpersonal skills.
• Ability to lead by example and motivate a team in a fast-paced environment.
• Ability to use sales data and feedback to improve performance.
• Uphold visual and operational standards and attention to detail.
• Able to stand, move around store, lift up to 40 pounds regularly.
• Open availability including evenings, weekends, holidays, and overtime.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Leadership

Communication

Customer service

Retail experience

Job description

SKIMS is a fast-growing fashion brand delivering inclusive products. As a Supervisor, you will lead the sales floor, coach Team Members, and model exceptional customer experiences while upholding store standards and values.

You will drive daily results, manage tasks and open/close procedures, support product launches, and help create a positive, high-performing environment. This on-site role requires strong leadership, clear communication, and a readiness to work evenings and weekends.