Customer-Obsessed Retail Sales Associate

The TJX Companies, Inc.; Framingham (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a Customer Associate to deliver outstanding customer experiences in a fast-paced store in Framingham, MA. You will ring up purchases, assist customers, maintain store cleanliness, and support merchandising and loss prevention efforts.

The role emphasizes teamwork, adaptability, and a positive store culture with duties across POS transactions, inventory prep, and safety compliance. Starting pay is hourly with benefits and discounts.

Qualifications

• Excellent customer service skills.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Organization

Multi-tasking

Flexibility

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a Customer Associate to deliver outstanding customer experiences in a fast-paced store in Framingham, MA. You will ring up purchases, assist customers, maintain store cleanliness, and support merchandising and loss prevention efforts.

The role emphasizes teamwork, adaptability, and a positive store culture with duties across POS transactions, inventory prep, and safety compliance. Starting pay is hourly with benefits and discounts.