Retail Merchandising & Customer Experience Associate

Winners Merchants International, L.P.; Boston (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

life insurance

short/long term disability

paid holidays/vacation/sick

pet & legal insurance

credit union

referral bonuses

Job summary

Marshalls in Boston, part of the TJX Companies family, is seeking a Store Associate to deliver a highly satisfied customer experience, keep a clean and organized store, and support daily operations. You may be cross-trained to work in multiple areas to meet business needs.

You’ll promote loyalty programs, assist with merchandise prep, and uphold safety and loss-prevention standards. This role emphasizes teamwork, integrity, and adaptability as you engage with customers and peers, while

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Multitasking

Adaptability

Lifting ability

Teamwork

Retail experience

Job description

Marshalls in Boston, part of the TJX Companies family, is seeking a Store Associate to deliver a highly satisfied customer experience, keep a clean and organized store, and support daily operations. You may be cross-trained to work in multiple areas to meet business needs.

You’ll promote loyalty programs, assist with merchandise prep, and uphold safety and loss-prevention standards. This role emphasizes teamwork, integrity, and adaptability as you engage with customers and peers, while