Customer Master Data Specialist

Scorpion Therapeutics; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Job summary

Scorpion Therapeutics is seeking a detail-oriented Customer Service Associate to manage order-to-cash data, address changes, and licensing verifications. You will serve as the primary contact for direct and indirect customers, maintaining data accuracy in SAP ECC/GTS processes and supporting audits.

Daily tasks include coordinating DEA/state licenses, updating tax and payment data, handling inquiries via phone, email, and Salesforce, and driving process improvements in a fast-paced environment.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Minimum 2 years of customer service experience.

Responsibilities

• Establish and maintain customer address codes in order-to-cash and reporting systems per SOPs.
• Maintain customer account changes and data accuracy in order-to-cash per SOPs.
• Investigate licensing and financial responsibility status; contact customers to update state, DEA, and veterinary license registrations.
• Ensure customer financial data (tax, tax exemption, credit card and bank data) is accurate and up to date.
• Provide first-line customer support via phone, email, and Salesforce.com.
• Manage multiple tasks in a fast-paced, high-volume environment with attention to detail.
• Recommend and implement procedural improvements to operational focus areas.
• Serve as primary contact for operational tasks including daily email responses, payment terms, licensing, and SAP audit checks.
• Ensure schedule drug order activities comply with DEA regulations; release orders after guidelines are met and documented.
• Support master data audits as needed.
• Create and maintain Operational Guides/Documentation for ECC and GTS requirements; communicate business process changes.
• Assist with cross-functional projects for direct and indirect customers.
• Coordinate testing with ZTD for SAP enhancements, UAT fixes, and data validation.

Skills

SAP order-to-cash

Audit support

Microsoft Office

Salesforce.com

Education

Associate degree

Bachelor’s degree preferred

Tools

SAP

Microsoft Office

Salesforce.com

Job description

Responsibilities:

• Establish address codes for direct and indirect customers in the order-to-cash and reporting systems per SOPs.
• Maintain ongoing customer account changes and deletions in order-to-cash per SOPs, ensuring customer data accuracy.
• Investigate licensing and financial responsibility status for parties on existing customer accounts; contact customers to update state, DEA, and veterinary license registrations.
• Ensure customer financial data (tax, tax exemption status, credit card and bank data) is accurate and up to date.
• Provide first-line customer support via phone, email, and SalesForce.com.
• Manage multiple tasks in a fast-paced, high-volume environment with minimal supervision and high attention to detail.
• Recommend and implement procedural improvements to operational focus areas.
• Serve as primary contact for operational tasks, including responding to daily email requests, creating payment terms, licensing, and running SAP audit checks.
• Ensure schedule drug order activities comply with DEA regulations; release DEA and conditionally licensed state hold orders after guidelines are met and documented.
• Support master data audits as needed.
• Create and maintain Operational Guides/Documentation for ECC and GTS requirements; document and communicate business process changes to stakeholders/vendors.
• Assist with cross-functional projects (integrations, acquisitions, business transformation) for direct and indirect customers.
• Coordinate testing with ZTD for SAP enhancements, UAT fixes, and mass upload data validation.

Qualifications:

• Associate degree required; bachelor’s degree preferred.
• Minimum 2 years of customer service experience.

Skills/Technical:

• SAP order-to-cash system knowledge preferred.
• Audit support experience preferred.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Phone system and internet application expertise; SalesForce.com preferred.
• Analytical/organizational skills with high accuracy; strong verbal and written communication; problem-solving; “Delight the Customer” attitude.

Schedule:

8:30–5, with ability to work 8:30–7:00 EST.