Customer Master Data Specialist

Zoetis Spain SL; Pennsylvania; Hybrid; USD 54,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401K with match

Profit sharing

Vacation 4 weeks

Day-one benefits

Job summary

Zoetis is seeking a Customer Master Data Specialist in the United States to establish and maintain customer master data across the order to cash process, ensuring accuracy of addresses, licensing, tax and payment information, and supporting DEA and state requirements.

You will provide first line customer support via phone, email, and Salesforce, conduct audits, participate in data validation and data uploads, and collaborate on process improvements.

Qualifications

• Associates degree required; Bachelor's preferred.
• Minimum 2 years of Customer Service experience.
• Knowledge of SAP order-to-cash system functionality preferred.
• Proficient in Microsoft Office suite (Outlook, Excel, Word).
• Phone system and Salesforce experience advantageous.

Responsibilities

• Establish and maintain customer master data in order-to-cash systems.
• Manage changes, deletions, and licensing for customer accounts.
• Ensure tax, exemption, credit card, and bank data accuracy.

Skills

Customer service

Salesforce.com

SAP OTC

Data accuracy

Communication

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Salesforce.com

SAP order to cash

Job description

We are seeking a Customer Master Data Specialist with the following experience to perform the following duties. Establishing and Maintaining Customer Master Data: Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures. Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information. Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses. Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts. Deliver first line customer support through phone, email & SalesForce.com, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals. Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail. Provide superior customer service and remain solution-driven with all customers. Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus. Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.

Primary contact for operational tasks including but not limited to responding to daily email requests, creating payment terms, licensing, and running SAP audits checks. Assure schedule drugs order activities are in compliance with DEA regulations. Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented. Assist with all Master Data audits as needed. Assist in creating and maintaining Operational Guides & Documentation to initiate procedures for all ECC and GTS requirements. Document and communicate business process changes to stakeholders and vendors. Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers. Participate in meetings with ZTD to review pending enhancements to the Customer Master Data tools. Coordinate testing with ZTD for SAP enhancements, UAT for fixes, and data validation for mass uploads.

Education and Experience:

• Associate degree required, bachelor's degree preferred.
• Minimum of 2 years' Customer Service experience.

Technical Skills:

• Shift specifically 8:30-5, with ability to work between 8:30-7:00 EST.
• Knowledge and experience with SAP order to cash system functionality preferred.
• Audit support experience preferred.
• Proficient in Microsoft Office suite (Outlook, Excel, Word).
• Phone system and Internet applications expertise (SalesForce.com preferred).
• Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
• Verbal and written communication skills ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications.
• Problem-solving skills.
• Possess a positive, outgoing, `Delight the Customer' attitude in all interactions.
• Ability to work both in a team environment and independently.

The U.S. base salary range for this full-time position is $54,000 to $78,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.

Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [e-mail] to request an accommodation.

Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.

All applicants must possess or obtain authorization to work in the US for Zoetis.

Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.

Join Zoetis - and build your career with a global animal health company dedicated to supporting its customers and their businesses.

Why Zoetis Zoetis has more than 60 years of experience in delivering innovative, high-quality products and services that benefit our customers.

Zoetis work environment At Zoetis, we take pride in a collaborative spirit and high-performing environment where every colleague is given room to learn and grow.

Your opportunities at Zoetis We invest in our people and offer diverse and exciting opportunities to make a difference in a growing global industry while shaping the future of animal health.

Results that matter Our colleagues make an impact by working hand-in-hand with those who raise and care for animals to better understand and address the unique real-world challenges they face.