Customer Master Data Specialist

zoetis; United States; On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Healthcare benefits

401K with match

4 weeks vacation

Job summary

Zoetis is seeking a Customer Master Data Specialist in the United States to establish and maintain customer master data across our order-to-cash and reporting systems, ensuring accuracy and compliance with SOPs. You will manage account changes, license and tax data, and respond to customer inquiries via phone, email, and Salesforce, delivering a proactive, detail‑oriented service.

This role supports audits, data governance, and cross‑functional initiatives.

Qualifications

• Associate degree required; bachelor's degree preferred.
• Minimum of 2 years' Customer Service experience.
• Experience with SAP order-to-cash system functionality preferred.
• Proficient in Microsoft Office suite (Outlook, Excel, Word).
• Salesforce.com experience preferred.
• Analytical and organizational skills with high attention to detail.

Responsibilities

• Establishing and maintaining customer master data across systems.
• Maintain ongoing changes and deletions of accounts with accuracy.
• Investigate licensing and financial responsibility status; update registrations as needed.
• Ensure tax, tax exemption status, and payment data are current.
• Provide first-line customer support via phone, email, and Salesforce.
• Handle multiple tasks in a fast-paced, high-volume environment with accuracy.
• Assist with Master Data audits and contribute to SOPs and documentation.
• Coordinate SAP audits checks and participate in data validation for mass uploads.

Education

Associate degree

Bachelor's degree

Tools

SAP

Salesforce

Microsoft Excel

Outlook

MS Word

Job description

We are seeking a Customer Master Data Specialist with the following experience to perform the following duties.

Responsibilities

• Establishing and maintaining customer master data: responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
• Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
• Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
• Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
• Deliver first line customer support through phone, email & SalesForce.com, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
• Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
• Provide superior customer service and remaining solution-driven with all customers.
• Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus.
• Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.
• Primary contact for operational tasks including but not limited to responding to daily email requests, creating payment terms, licensing, and running SAP audits checks.
• Assure schedule drugs order activities are in compliance with DEA regulations. Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented.
• Assist with all Master Data audits as needed.
• Assist in creating and maintaining Operational Guides & Documentation to initiate procedures for all ECC and GTS requirements.
• Document and communicate business process changes to stakeholders and vendors.
• Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers.
• Participate in meetings with ZTD to review pending enhancements to the Customer Master Data tools: coordinate testing with ZTD for SAP enhancements, UAT for fixes, and data validation for mass uploads.

Education and Experience

• Associate degree required, bachelor's degree preferred.
• Minimum of 2 years' Customer Service experience.

Technical Skills

• Shift specifically 8:30-5, with ability to work between 8:30-7:00 EST.
• Knowledge and experience with SAP order to cash system functionality preferred.
• Audit support experience preferred.Proficient in Microsoft Office suite (Outlook, Excel, Word).
• Phone system and Internet applications expertise (SalesForce.com preferred).
• Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
• Verbal and written communication skills ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications.
• Problem-solving skills.
• Possess a positive, outgoing, `Delight the Customer' attitude in all interactions.
• Ability to work both in a team environment and independently.

The U.S. base salary range for this full-time position is $54,000 to $78,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families.

• Healthcare and insurance benefits beginning on day one.
• A 401K plan with a match and profit-sharing contribution from Zoetis.
• 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency t