Customer Master Data Specialist

Zoetis, Inc; United States; On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Short-term incentive

Healthcare benefits

Job summary

Zoetis, Inc. is seeking a Customer Master Data Specialist to establish and maintain customer records in our order-to-cash system, ensuring accuracy and regulatory compliance.

You will manage licensing, tax data, payment details, and support requests via phone, email and Salesforce, delivering a clean, responsive customer experience. The role requires an associate degree and at least two years of customer service experience, with preferred SAP O2C familiarity and strong MS Office skills.

Qualifications

• Associate degree required.
• Minimum of 2 years' customer service experience.
• Proficiency with SAP order to cash preferred.
• Strong MS Office skills including Excel and Outlook.

Responsibilities

• Establish address codes for direct and indirect customers within the order-to-cash system.
• Maintain ongoing maintenance of accounts ensuring accuracy and data integrity.
• Investigate licensing and financial responsibility status for customer accounts.
• Ensure tax exemptions and payment data are up to date.
• Provide first-line customer support via phone, email, and Salesforce.
• Coordinate SAP audits checks and data validation for mass uploads.
• Assist in master data audits and documentation updates.
• Collaborate on cross-functional projects and process improvements.

Skills

Customer service

Analytical skills

Organizational skills

Communication skills

Problem solving

Team player

Independent work

Attention to detail

Education

Associate degree

Bachelor's degree preferred

Tools

SAP order to cash

Salesforce.com

Microsoft Office

Job description

We are seeking a Customer Master Data Specialist with the following experience to perform the following duties.

Establishing and Maintaining Customer Master Data:

• Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.

• Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.

• Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.

• Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.

• Deliver first line customer support through phone, email & SalesForce.com, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.

• Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.

• Provide superior customer service and remaining solution-driven with all customers.

• Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus.

• Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.

• *Primary contact for operational tasks including but not limited to responding to daily email requests, creating payment terms, licensing, and running SAP audits checks.

• Assure schedule drugs order activities are in compliance with DEA regulations. Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented.

• Assist with all Master Data audits as needed.

• Assist in creating and maintaining Operational Guides & Documentation to initiate procedures for all ECC and GTS requirements.

• Document and communicate business process changes to stakeholders and vendors.

• Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers.

• Participate in meetings with ZTD to review pending enhancements to the Customer Master Data tools.

• Coordinate testing with ZTD for SAP enhancements, UAT for fixes, and data validation for mass uploads.

Education and Experience:

• Associate degree required, bachelor's degree preferred.

• Minimum of 2 years' Customer Service experience.

Technical Skills:

• Shift specifically 8:30-5, with ability to work between 8:30-7:00 EST.

• Knowledge and experience with SAP order to cash system functionality preferred.

• Audit support experience preferred.

• Proficient in Microsoft Office suite (Outlook, Excel, Word).

• Phone system and Internet applications expertise (SalesForce.com preferred).

• Analytical and organizational skills, along with attention to detail and a high degree of accuracy.

• Verbal and written communication skills ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications.

• Problem-solving skills.

• Possess a positive, outgoing, `Delight the Customer' attitude in all interactions.

• Ability to work both in a team environment and independently.

The U.S. base salary range for this full-time position is $54,000 to $78,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

Full timeRegularColleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.

Disabled individuals are given an equal opportunity to use our online application system.

We offer reasonable accommodations as an alternative if requested by an individual with a disability.

Please contact Zoetis Colleague Services at [e-mail] to request an accommodation.

Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.

All applicants must possess or obtain authorization to work in the US for Zoetis.

Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers.

Individuals requiring sponsorship must disclose this fact.

Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com".

In addition, Zoetis does not use Google Hangout for any recruitment related activities.

Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded.

In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.