Customer Marketing Manager

Kelly Mitchell; Burbank (CA); Hybrid; USD 62,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401K

Job summary

KellyMitchell Group seeks a Customer Marketing Manager for a 1-year contract in Burbank/Glendale or NYC, focusing on onboarding advertisers and guiding AI-powered video creation. The role emphasizes collaboration with Sales, Marketing, Product, and Engineering to improve adoption and campaign success.

Ideal candidates bring 4+ years in customer-facing roles, strong training experience, and deep knowledge of digital advertising.

Qualifications

• 4+ years of professional experience, including 3+ years in customer-facing roles such as training, enablement, account management, or customer success.
• 2+ years working with technology platforms, digital products, or software-enabled workflows.
• Experience leading customer training, onboarding, demos, or platform enablement sessions.
• Strong client relationship, presentation, communication, and problem-solving skills.
• Ability to manage projects, coordinate across teams, and balance multiple priorities in a fast-paced environment.
• Understanding of digital advertising, campaign strategy, media execution, or the broader advertising ecosystem.
• Ability to learn technical platforms quickly and explain complex functionality clearly.
• Process- and solutions-oriented mindset with experience identifying operational gaps and developing improvements.

Responsibilities

• Serve as a trusted advisor to advertisers, helping them adopt the platform and achieve campaign goals.
• Guide customers through onboarding, training, and AI-powered video development.
• Review and refine creative assets to improve quality, brand alignment, and campaign readiness.
• Manage client questions, troubleshoot platform issues, and coordinate solutions with internal teams.
• Create scalable training materials, documentation, and best practices.
• Share customer feedback with Product and Engineering to improve platform features and workflows.
• Collaborate across Sales, Marketing, Product, Engineering, and Advertising Operations to strengthen customer experience and drive growth.

Skills

Customer training

Onboarding

Account management

Communication skills

Project coordination

Digital advertising

Learning new tech

Tools

Salesforce

PowerPoint

Excel

Job description

Job Summary

Our client, a leading global entertainment company, is seeking a Customer Marketing Manager for a 1-year contract in either Burbank/Glendale or New York City to support its self-service advertising and AI-powered creative platforms. This role will focus on partnering with advertisers, leading customer onboarding and platform training, guiding the development and refinement of AI-generated video creative, resolving platform challenges, and collaborating with internal teams to improve adoption, customer experience, and campaign success. This role is hybrid with 4 days onsite and 1 day remote. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Serve as a trusted advisor to advertisers, helping them adopt the platform and achieve their campaign goals
• Guide customers through onboarding, training, and AI-powered video development
• Review and refine creative assets to improve quality, brand alignment, and campaign readiness
• Manage client questions, troubleshoot platform issues, and coordinate solutions with internal teams
• Create scalable training materials, documentation, and best practices
• Share customer feedback with Product and Engineering to improve platform features and workflows
• Collaborate across Sales, Marketing, Product, Engineering, and Advertising Operations to strengthen the customer experience and drive growth

Required Skills/Experience (Must-Haves)

• 4+ years of overall professional experience, including at least 3 years in a customer-facing, training, enablement, account management, or customer success role
• 2+ years of experience working with technology platforms, digital products, or software-enabled workflows
• Experience leading customer training, onboarding, demonstrations, or platform enablement sessions
• Strong client relationship management, presentation, communication, and problem-solving skills
• Ability to manage projects, coordinate across teams, and balance multiple priorities in a fast-paced, evolving environment
• Understanding of digital advertising, campaign strategy, media execution, or the broader advertising ecosystem
• Ability to learn technical platforms quickly and explain complex functionality in clear, accessible language
• Process- and solutions-oriented mindset with experience identifying operational gaps and developing practical improvements

Preferred Skills/Experience (Nice-to-Haves)

• Experience with video production, video editing tools, content creation, or creative development workflows
• Familiarity with generative AI tools, AI-enabled creative platforms, or emerging creative technology
• Experience providing constructive feedback on video advertising creative, messaging, brand alignment, or campaign readiness
• Knowledge of streaming, OTT, connected TV, television advertising, or programmatic advertising
• Prior experience supporting a self-service advertising platform or working with an advertising agency
• Experience with attribution, measurement, or advertising performance solutions
• Familiarity with Salesforce or another CRM platform
• Proficiency with Microsoft PowerPoint and Excel, including the ability to analyze information and communicate actionable insights

Work Environment

• Location: Burbank/Glendale or New York City
• Work Arrangement: 4 days onsite, 1 day remote
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $45.00 and $65.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing and project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy [143760]