Marketing Program Manager / Customer Data / Contract / Remote

Motion Recruitment; San Francisco (CA); Remoto; USD 120.000 - 180.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical Insurance

HSA

529 College Saver Plan

Disability Insurance

Life Insurance

Identity Protection Plans

Smarter Protection

Resumo da vaga

Motion Recruitment seeks a Technical Program Manager to lead marketing technology programs, focusing on analytics for direct mail, app push, and email. You will coordinate with Product, Engineering, Architecture, and vendors, driving on-scope, on-time delivery while utilizing AI tools for roadmapping and planning.

The role involves governance, budget oversight, and cross-functional collaboration within a remote PST-hour framework for a 9-month engagement with potential extension.

Qualificações

• Proven track record leading complex technical projects end-to-end.

Responsabilidades

• Lead marketing data initiatives and coordinate with data platforms.
• Align vendors on scope, timelines, and handoffs, and track milestones.
• Own integrated program plan across multiple workstreams with budgets and resources.
• Identify risks, blockers, and elevate issues to leadership.
• Facilitate solution planning with Product, Engineering, Architecture, and vendors.
• Run governance with KPI tracking and stakeholder reporting.
• Monitor spend and forecast against budgets; raise risks early.
• Leverage approved AI tools to speed planning and reporting.

Conhecimentos

Technical program leadership

Cross-functional leadership

Vendor management

Agile / Scrum

Budget tracking

Jira / Confluence

AI in marketing

CDP / MarTech

Ferramentas

Clarity PPM

Jira

Confluence

Smartsheet

Descrição da vaga

One of the country's largest retail companies is searching for a Technical Program Manager to join their marketing technology team and lead marketing analytics initiatives related to direct mail, app push, email. In this role you will be the face of the client for marketing suppliers, coordinating with marketing vendors and partnering with Product, Engineering, Architecture, Marketing, and business leaders to keep every workstream on scope, on schedule, and on budget. You will also apply Claude and other AI tools for roadmapping and other capabilities.

This is a remote position with PST hours. It is 9 months to start with a great chance to extend long term.

Responsibilities

• As part of marketing transformation program, will lead customer data initiatives, evaluating how they're engaging with customers, and updating customer data in their new customer data platform (store transaction data, customer spend data, call center data).
• Align marketing vendors on scope, timelines, and handoffs, track their deliverables and milestones, and hold them to contractual commitments
• Own the integrated project plan, covering scope, schedules, milestones, budgets, resources, and dependencies across multiple workstreams
• Anticipate risks, issues, and dependencies, clear blockers, and elevate critical items to leadership
• Facilitate technical solution planning by clarifying requirements, weighing approaches, and estimating level of effort with Product, Engineering, Architecture, and vendors
• Run program governance by tracking milestones and KPIs, maintaining status and risk reporting, and keeping program leadership and stakeholders informed
• Monitor labor, software, and vendor spend against budgets and forecasts, and raise financial risks early
• Use approved AI tools to speed up planning, status reporting, and documentation, and support AI‑enabled marketing capabilities on the new CDP

Skills & Experience

• Proven track record leading complex technical projects from concept to completion, delivering at scale across multiple workstreams
• Strong leadership of cross‑functional teams, vendors, and stakeholder expectations, with clear status reporting for team, leadership, and executive audiences
• Experience coordinating multiple external marketing vendors, monitoring deliverables, and making sure contractual obligations and milestones are met
• Skill in identifying, assessing, and mitigating project risks and issues to limit business impact
• Experience tracking budgets, monitoring forecasts, and managing resource allocations, including working knowledge of Clarity PPM for resource management, timesheets, and forecasting
• Hands‑on Agile (Scrum) delivery experience, including sprint planning, backlog prioritization, dependency tracking, and release planning, and aligning multiple Agile teams and vendors around shared goals
• Experience coordinating requirements, design, development, testing, deployment, and production support, while upholding quality standards through testing and validation
• Understanding of MarTech platforms, marketing workflows, and customer engagement technologies, including customer data platforms
• Comfort using AI tools to improve program delivery, plus familiarity with how AI supports personalization and customer data use in marketing
• Ability to track scope and dependencies at the epic and story level in Jira, and to maintain plans, status, blockers, and technical documentation in Confluence
• Understanding of retail business processes, merchandising, customer engagement, and omnichannel operations

Preferred Qualifications

• 5+ years in technical program or project management
• Experience with customer data platforms or large‑scale data platforms
• Domain knowledge in marketing, loyalty, or eCommerce
• Certifications such as PMP, SAFe, or CSM
• Familiarity with Smartsheet

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance
• Long‑Term & Short‑Term Disability Insurance
• Hospital Indemnity Insurance
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full‑time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre‑employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.