Customer Retention & Loyalty Strategist

Choice Home Warranty; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

Choice Home Warranty in Sunrise, FL is seeking a motivated Retention Specialist to drive loyalty and reduce churn. You will design retention strategies, analyze customer data for trends, and collaborate with other departments to boost satisfaction.

Ideal candidates have at least 3 years in retention, excellent communication and analytical skills, and proficiency with CRM software and Microsoft Office. Work independently and as part of a team to strengthen customer relationships.

Qualifications

• Minimum of 3 years of experience in customer retention or related field.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and CRM software.

Responsibilities

• Develop and implement strategies to retain customers
• Analyze customer data to identify trends and opportunities
• Work closely with other departments to ensure customer satisfaction
• Provide excellent customer service to retain customers
• Handle customer complaints and resolve issues in a timely manner
• Monitor customer accounts and proactively reach out to customers to address any concerns or issues
• Develop and maintain relationships with key customers
• Provide regular reports on customer retention and satisfaction

Skills

Customer retention

Excellent communication

Interpersonal skills

Analytical skills

Problem solving

CRM software

Microsoft Office

Teamwork

Tools

CRM software

Microsoft Office

Job description

Choice Home Warranty in Sunrise, FL is seeking a motivated Retention Specialist to drive loyalty and reduce churn. You will design retention strategies, analyze customer data for trends, and collaborate with other departments to boost satisfaction.

Ideal candidates have at least 3 years in retention, excellent communication and analytical skills, and proficiency with CRM software and Microsoft Office. Work independently and as part of a team to strengthen customer relationships.