Customer Retention Specialist - Solve, Engage, Retain

One-Hour-Heating-; Chestnut Ridge (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance (PPO)

401K (company matched)

7 paid holidays

Starting 2 weeks paid time off

Employee Discount

Job summary

One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric is seeking a Retention Specialist who listens, understands, solves problems, and builds strong relationships with customers.

This role goes beyond answering calls: you protect recurring revenue by addressing concerns, resolving account issues, and proactively engaging customers to reduce cancellations and increase renewals.

Responsibilities

• Listen, understand, and solve customer issues to prevent churn.
• Proactively engage customers to protect recurring revenue and enhance loyalty.
• Manage service agreements, payments, plan changes, and retention campaigns.

Job description

One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric is seeking a Retention Specialist who listens, understands, solves problems, and builds strong relationships with customers.

This role goes beyond answering calls: you protect recurring revenue by addressing concerns, resolving account issues, and proactively engaging customers to reduce cancellations and increase renewals.