Customer Loyalty & Retention Manager

Liquid-Env-Solutions-of-Texa; Irving (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Training & career development

Job summary

Liquid Environmental Solutions is seeking a proactive Customer Loyalty Manager to strengthen relationships, reduce churn, and optimize the customer journey during service changes. The role emphasizes strategic problem-solving, tailored customer solutions, and collaboration with field teams to meet expectations.

You will focus on retention during pricing adjustments, upselling value-added services, and maintaining detailed CRM records to drive improvements and customer satisfaction.

Qualifications

• Proven experience in account management, customer success, or a similar customer-facing role.
• Strong communication, negotiation, and interpersonal skills.
• Demonstrated ability to resolve conflicts and retain customers under challenging circumstances.
• Familiarity with CRM systems and standard business software.
• Industry knowledge in grease trap cleaning and wastewater services is a plus, but not required.
• Competitive compensation packages.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan.
• Ongoing training and career development opportunities.
• Supportive and collaborative team environment.

Responsibilities

• Strengthen customer relationships and prevent cancellations by offering tailored solutions.
• Retain customers during pricing changes and communicate value clearly.
• Monitor customer satisfaction metrics to identify improvement opportunities.
• Build and maintain strong client relationships and serve as primary contact for inquiries.
• Identify upsell or cross-sell opportunities and educate clients on services.
• Maintain accurate CRM records and report on customer interactions and feedback.
• Coordinate with field teams to align service schedules with customer expectations.
• Stay informed about industry trends and regulatory developments.

Skills

Strong communication

Negotiation

Interpersonal skills

CRM familiarity

Customer success mindset

Tools

CRM software

Job description

Liquid Environmental Solutions is seeking a proactive Customer Loyalty Manager to strengthen relationships, reduce churn, and optimize the customer journey during service changes. The role emphasizes strategic problem-solving, tailored customer solutions, and collaboration with field teams to meet expectations.

You will focus on retention during pricing adjustments, upselling value-added services, and maintaining detailed CRM records to drive improvements and customer satisfaction.