Customer Logistics Specialist: Fast-Paced Support & Resolution

Staffmark; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance

Disability Insurance

401(k) Plan

Supportive team environment

Job summary

Staffmark is hiring a Customer Logistics Coordinator in Houston, TX. This role focuses on assisting customers, solving problems, and building positive relationships while delivering outstanding service.

You will handle inquiries across phone, email, chat, and social channels, maintain accurate records, and strive for first-contact resolution. The position requires a high school diploma or GED, strong communication, attention to detail, and the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3 years of experience in customer service or related role.
• Experience handling inquiries through multiple channels: phone, email, chat, social.
• Ability to resolve customer concerns while meeting performance goals.
• Maintain accurate customer records and process account updates.

Responsibilities

• Serve as the primary point of contact for customers, providing exceptional support and timely issue resolution.
• Handle customer inquiries, concerns, and complaints through phone, email, chat, and other channels.
• Deliver a "first-contact resolution" experience by identifying customer needs and providing effective solutions.
• Research and resolve complex customer issues while balancing customer satisfaction and company objectives.
• Update customer accounts, process changes, document interactions, and maintain accurate records.
• Escalate priority issues when necessary and collaborate with internal teams to ensure prompt resolution.
• Meet established performance metrics for quality, efficiency, customer satisfaction, and productivity.
• Maintain professionalism and composure when handling sensitive or challenging customer situations.
• Support continuous improvement initiatives and perform additional duties as assigned.

Skills

Strong communication

Active listening

Conflict resolution

Problem solving

Multitasking

CRM systems

Microsoft Office

Logistics knowledge

Education

High school diploma or GED

College coursework related to business/communications

Tools

Microsoft Office Suite

CRM systems

Job description

Staffmark is hiring a Customer Logistics Coordinator in Houston, TX. This role focuses on assisting customers, solving problems, and building positive relationships while delivering outstanding service.

You will handle inquiries across phone, email, chat, and social channels, maintain accurate records, and strive for first-contact resolution. The position requires a high school diploma or GED, strong communication, attention to detail, and the ability to thrive in a fast-paced environment.