Customer Care Specialist - Fast-Paced Orders & Support

Global Industries, Inc.; Houston (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Global Furniture Group in Houston, TX is seeking a Customer Care Representative to support clients by accurately entering and reviewing order details and ensuring timely processing and exceptional service. The ideal candidate is highly organized, detail-oriented, and comfortable in a fast-paced environment.

The role involves answering questions by email and phone, tracking shipments, processing credits and returns, and maintaining records while collaborating with the supervisor and team to meet

Qualifications

• High school diploma or GED and several years of related experience or training.
• Ability to articulate email, fax and verbal communication clearly.
• Experience reading and interpreting general business materials and procedures.
• Proficiency with Microsoft Office programs (Excel, Word).

Responsibilities

• Answer customer questions via email and phones.
• Process orders and check order status.
• Provide product information and pricing.
• Process credits, returns and factory charge backs.
• Track shipments and resolve customer inquiries.
• Maintain open issue log and participate in team trainings.

Skills

Customer service

Communication

Attention to detail

AS400 knowledge

Microsoft Office

Education

High school diploma or GED

3–6 years related experience

Tools

AS400 system

Microsoft Excel

Microsoft Word

Job description

Global Furniture Group in Houston, TX is seeking a Customer Care Representative to support clients by accurately entering and reviewing order details and ensuring timely processing and exceptional service. The ideal candidate is highly organized, detail-oriented, and comfortable in a fast-paced environment.

The role involves answering questions by email and phone, tracking shipments, processing credits and returns, and maintaining records while collaborating with the supervisor and team to meet