Customer Logistics Manager – Dedicated Transportation

Jobtailor; South Hackensack (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

Jobtailor seeks an Operations Leader to oversee daily operations within a designated function and manage all aspects of Operations and Account Management. You will lead direct reports, drive daily goals, and ensure safety and regulatory compliance in a fast-paced environment.

You will support a bilingual, international team with strong analytical and communication skills, while building relationships across levels and departments.

Qualifications

• Bilingual English and Spanish required or preferred.
• Ability to work within international functional teams.
• High level analytical ability for unusual problems.
• Demonstrated technical and professional skills in job-related area.
• Off shift support for critical disruptions.
• Strong oral and written communication skills.
• Ability to build professional relationships at all levels.
• Independent and team-oriented worker.
• Fast-paced environment with self-drive.
• Excellent time management and multi-tasking.

Responsibilities

• Oversee day-to-day operations within an assigned function.
• Manage all aspects of Operations and Account Management.
• Lead direct reports.
• Attain daily operational goals within the assigned functional area.
• Manage customer service satisfaction and expectation management.
• Manage staffing performance and development of exempt and non-exempt employees.
• Manage day-to-day planning and scheduling.
• Manage health and safety.
• Ensure compliance with state, local, and federal regulations.
• Perform other duties as assigned.

Skills

Bilingual English and Spanish

International teamwork

Analytical problem solving

Strong communication

Leadership / supervisory experience

Independent and team work

Time management

Multi-tasking

Detail oriented

Relationship building

Flexibility

Self-driven

Education

H.S. Diploma/GED

Bachelor's Degree in Business, Logistics, Supply Chain

Tools

MS Word

MS Excel

MS PowerPoint

MS Access

Job description

• Oversee day-to-day operations within an assigned function
• Manage all aspects of Operations and Account Management
• Lead direct reports
• Attain daily operational goals within the assigned functional area
• Manage customer service satisfaction and expectation management
• Manage staffing performance and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Manage health and safety
• Ensure compliance with state, local, and federal regulations
• Perform other duties as assigned

Requirements

• Bilingual, English and Spanish preferred
• Ability to work within international functional teams
• High level analytical ability where problems are unusual and difficult
• Demonstrated technical and professional skills in job-related area
• Off shift support in the event of critical customer network disruption or crisis
• Strong oral and written communications skills
• Ability to create and maintain professional relationships within all levels of the organization
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Proficiency in MS Office (Word, Excel, PowerPoint and Access) advanced required
• Logistics industry knowledge advanced required
• Knowledge and understanding of Customer/Company local and Federal regulations advanced required
• Fundamental knowledge of Supply Chain Management components intermediate required
• Strong knowledge of Manufacturing and Production advanced required
• H.S. diploma/GED required
• Bachelor's degree in Business, Logistics, Supply Chain preferred
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry related field required
• One (1) year or more direct supervisory/leadership experience required

Core Competencies

Demonstrates strong leadership and operational management skills, with a focus on customer service satisfaction, compliance with regulations, and effective team development. Proficient in logistics and supply chain management, with advanced knowledge of relevant industry practices and tools.

Highest-signal resume keywords

• Bilingual: English And Spanish
• Logistics Industry Knowledge
• Customer/Company Local And Federal Regulations
• Supply Chain Management
• Direct Supervisory Experience

Hard Skills

• Operational Management
• Customer Service Management
• Staff Performance Management
• Health And Safety Compliance
• Analytical Problem Solving
• Supply Chain Management Components
• Manufacturing And Production Knowledge
• Time Management
• Multi-Tasking
• Detail Oriented

Soft Skills

• Strong Oral And Written Communication
• Relationship Building
• Team Collaboration
• Flexibility
• Self-Driven

Certifications & Qualifications

• H.S. Diploma/GED
• Bachelor's Degree In Business, Logistics, Supply Chain

Industry Keywords

• Operations Management
• Account Management
• Customer Satisfaction
• Regulatory Compliance
• Warehouse Management

Tools & Technologies

• MS Office: Word
• MS Office: Excel
• MS Office: PowerPoint
• MS Office: Access