Customer Logistics Coordinator: Track & Resolve Orders

NFI; Camden (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Plan

Paid Time Off

Parental Leave

Job summary

NFI seeks a Customer Account Coordinator to support daily order processing and proactive track-and-trace in Camden, NJ. You will enter orders, verify shipment details, and resolve shipment or carrier issues following SOPs.

This role also involves maintaining customer records, assisting with AR, and cross-training with other operations staff. Reporting to the Strategic Account Manager or Operations Manager, the position requires strong data entry, communication, problem solving, and teamwork.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong computer skills with MS Office, Google Suite, and TMS.
• Solid data entry, customer service and troubleshooting abilities.
• Ability to work in a fast-paced team or independently.
• Excellent written and verbal communication; reliable time management.

Responsibilities

• Enter orders into the system per SOPs.
• Verify shipment details: PO, pick up/delivery numbers, carrier info and hours.
• Troubleshoot issues in verification and escalate to carriers or account managers.
• Maintain customer records and pricing data; support accounts receivable.
• Set up pick up/delivery appointments and monitor ETA accuracy.
• Provide ad-hoc information to carriers as needed.

Skills

MS Office

Google Suite

TMS

Data entry

Customer service

Troubleshooting

Teamwork

Communication

Education

High school diploma or GED

College diploma/bachelor’s preferred

Tools

MS Office

Google Suite

Transportation Management Systems (TMS)

Job description

NFI seeks a Customer Account Coordinator to support daily order processing and proactive track-and-trace in Camden, NJ. You will enter orders, verify shipment details, and resolve shipment or carrier issues following SOPs.

This role also involves maintaining customer records, assisting with AR, and cross-training with other operations staff. Reporting to the Strategic Account Manager or Operations Manager, the position requires strong data entry, communication, problem solving, and teamwork.