Customer Account Coordinator

NFI Industries; Camden, Northern (NJ, KY); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Plan

Paid Time Off

Paid Parental Leave

Job summary

NFI Industries is seeking a Customer Account Coordinator to support day-to-day customer needs, track and trace shipments, and follow SOPs. This role reports to the Strategic Account Manager or Operations Manager.

The position requires strong data entry, problem solving, and communication skills, with the ability to work in a dynamic environment and coordinate with carriers and customers. Benefits and a competitive hourly wage are offered.

Qualifications

• High school diploma or GED required; college diploma/bachelor’s degree preferred.
• Strong computer knowledge; MS Office, Google Suite, and TMS.
• Excellent data entry, customer service, and troubleshooting skills.
• Ability to work in a team or independently in a fast-paced environment.
• Excellent oral and written communication skills.

Responsibilities

• Enter orders into the system per customer SOPs.
• Verify shipment information: PO, pickup, delivery, shipper, receiver data, hours, quantities, special requirements.
• Troubleshoot issues in the verification process and escalate when needed.
• Maintain customer records, SOPs, contacts, rates, and pricing database.
• Set pick up or delivery appointments and enter in the system; manage appointment issues.
• Communicate ETA and flag potentially late pickups or deliveries to managers.

Skills

Data entry

Customer service

Troubleshooting

MS Office

Google Suite

Transportation Management Systems

Teamwork

Communication

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Transportation Management Systems (TMS)

Job description

Overview

The Customer Account Coordinator facilitates the day-to-day business needs of customer(s), proactively providing track and trace services, and following standard operating procedures to problem solve. This position reports to the Strategic Account Manager, or Operations Manager
Responsibilities

• Entering orders into the system according to customer standard operating procedures.
• Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
• Trouble-shooting any issues arising during the verification process.
• Escalating issues to carrier or customer account managers in a timely manner when necessary.
• Escalation of issues via the proper customer channels, as directed by the customer account manager.
• Customer updates provided as requested.
• Track and maintain customer records, this could include, but not limited to; customer standard operating procedures, contacts, rates quoted to the customer and freight won versus lost, to contribute to pricing database.
• Problem resolution directly with client.
• Setting pick up or delivery appointments and entering appointments in the system.
• Trouble-shooting any issues arising pertaining to the appointment process.
• Determining carrier ETA for pick up and flagging any potentially late pick-ups to carrier and customer account managers.
• Determining carrier ETA for delivery and flagging any potentially late deliveries to carrier and customer account managers.
• Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary.
• Duties as assigned by management, this could include, but not limited to; responsibility to cross train with other operations representatives on each other’s areas of responsibility.
• Accounts receivable and collections.

Qualifications

• High school diploma or GED required. College Diploma/Bachelor’s degree is preferred.
• Strong computer knowledge or willing to learn; MS Office applications, Google Suite, and Transportation Management Systems [TMS]
• Strong data entry, customer service and troubleshooting skills.
• Ability to work within a team as well as independently in a fast-paced environment.
• Ability to follow direction.
• Exceptional conflict resolution and negotiation skills.
• Excellent oral and written communication skills.
• Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed.

We are excited to share the base hourly rate for this position is $22.05 - $29.40/hour. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position is also eligible for an annual discretionary bonus, targeted at 3%.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-5580