Customer & Logistics Coordinator - Steel (Flex Time)

Formosa Plastics Group; Livingston (NJ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts (FSA)

Disability insurance

Tuition reimbursement

401(k) plan with company match

Pension plan

Paid holidays

Job summary

Formosa Plastics Corporation, U.S.A. is seeking a Business Coordinator in Livingston, NJ to support customer service, order processing, and end-to-end logistics.

You will liaise with internal teams and Taiwan vendors to ensure accurate documentation and timely deliveries. The role emphasizes relationship management, proactive problem solving, and accurate data handling across pricing, shipping, and compliance.

Qualifications

• 1–3 years of experience in customer service or related systems experience.
• Ability to manage small, medium, and large accounts across a variety of products.
• Experience handling logistics-related issues, including ramp, terminal, port, and vessel operations, while ensuring customer satisfaction.
• Ability to read, analyze, and interpret emails, purchase orders, SOPs, and other job-related documents.
• Strong written communication skills, with the ability to compose clear and professional emails.
• Excellent phone etiquette, with the ability to provide shipment status updates to customers, brokers, and customs officials.
• Proven problem-solving skills, with the ability to handle practical issues and adapt to situations with limited standardization.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• 4 years business related work preferred

Responsibilities

• Serve as the primary point of contact by handling phone calls and emails, resolving customer inquiries in a timely, professional, and respectful manner.
• Coordinate shipments with overseas vendors and logistics providers.
• Track and monitor shipment quantity, product details, and delivery destinations.
• Communicate order and shipping status updates to sales teams and customers.
• Identify and resolve shipment abnormalities and delays proactively.
• Process buy/sell orders in the system with accuracy in pricing, volume, shipment details, Incoterms, and packing.
• Manage and audit import/export documentation (e.g., Bill of Lading, ISF, COO, COA) to ensure compliance with customs and broker requirements.
• Coordinate with Taiwan vendors to ensure timely and accurate documentation.
• Ensure alignment between purchase orders and sales orders, including virtual receiving and inventory updates.
• Handle all steel-related order entries, documentation, and processing with high accuracy.
• Monitor and follow up on all steel shipments, including production status, transit, ETA, and final delivery.
• Assist in monitoring domestic rail shipments when required.
• Organize and process payments including vendor invoices, trucking, forwarder/broker fees, customs duties, and GST.
• Reconcile vendor payments with customer invoices to ensure accuracy.
• Process freight forwarder invoices in a timely manner.
• Help to process all invoices related to our FGS invoices.
• Calculate profit and loss for each shipment.
• Set up and maintain system data including customer accounts, vendor codes, and payee codes.
• Maintain and update customer files and shipment records.
• Manage import container tracking files and weekly order tracking reports.
• Support Sales with PO processing and customer documentation.
• Assist with import documentation preparation and container cargo tracking.
• Monitor and revise pricing for open orders.
• Coordinate product setup and inform sales teams for new product codes.

Skills

Customer service

Logistics coordination

Documentation management

Vendor communication

Microsoft Office

Job description

Formosa Plastics Corporation, U.S.A. is seeking a Business Coordinator in Livingston, NJ to support customer service, order processing, and end-to-end logistics.

You will liaise with internal teams and Taiwan vendors to ensure accurate documentation and timely deliveries. The role emphasizes relationship management, proactive problem solving, and accurate data handling across pricing, shipping, and compliance.