Business (Operations) COORDINATOR

Formosa Plastics Group

Livingston, Northern (NJ, KY)

Hybrid

USD 52,000 - 76,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts (FSA)

Disability insurance

Tuition reimbursement

401(k) plan with company match

Pension plan

Paid holidays

Job summary

Formosa Plastics Corporation, U.S.A. is seeking a Business Coordinator in Livingston, NJ to support customer service, order processing, and end-to-end logistics.

You will liaise with internal teams and Taiwan vendors to ensure accurate documentation and timely deliveries. The role emphasizes relationship management, proactive problem solving, and accurate data handling across pricing, shipping, and compliance.

Qualifications

1–3 years of experience in customer service or related systems experience.
Ability to manage small, medium, and large accounts across a variety of products.
Experience handling logistics-related issues, including ramp, terminal, port, and vessel operations, while ensuring customer satisfaction.
Ability to read, analyze, and interpret emails, purchase orders, SOPs, and other job-related documents.
Strong written communication skills, with the ability to compose clear and professional emails.
Excellent phone etiquette, with the ability to provide shipment status updates to customers, brokers, and customs officials.
Proven problem-solving skills, with the ability to handle practical issues and adapt to situations with limited standardization.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
4 years business related work preferred

Responsibilities

Serve as the primary point of contact by handling phone calls and emails, resolving customer inquiries in a timely, professional, and respectful manner.
Coordinate shipments with overseas vendors and logistics providers.
Track and monitor shipment quantity, product details, and delivery destinations.
Communicate order and shipping status updates to sales teams and customers.
Identify and resolve shipment abnormalities and delays proactively.
Process buy/sell orders in the system with accuracy in pricing, volume, shipment details, Incoterms, and packing.
Manage and audit import/export documentation (e.g., Bill of Lading, ISF, COO, COA) to ensure compliance with customs and broker requirements.
Coordinate with Taiwan vendors to ensure timely and accurate documentation.
Ensure alignment between purchase orders and sales orders, including virtual receiving and inventory updates.
Handle all steel-related order entries, documentation, and processing with high accuracy.
Monitor and follow up on all steel shipments, including production status, transit, ETA, and final delivery.
Assist in monitoring domestic rail shipments when required.
Organize and process payments including vendor invoices, trucking, forwarder/broker fees, customs duties, and GST.
Reconcile vendor payments with customer invoices to ensure accuracy.
Process freight forwarder invoices in a timely manner.
Help to process all invoices related to our FGS invoices.
Calculate profit and loss for each shipment.
Set up and maintain system data including customer accounts, vendor codes, and payee codes.
Maintain and update customer files and shipment records.
Manage import container tracking files and weekly order tracking reports.
Support Sales with PO processing and customer documentation.
Assist with import documentation preparation and container cargo tracking.
Monitor and revise pricing for open orders.
Coordinate product setup and inform sales teams for new product codes.

Skills

Customer service

Logistics coordination

Documentation management

Vendor communication

Microsoft Office

Job description

9 Peach Tree Hill Rd, Livingston, NJ 07039, USA

Job Description

Posted Friday, September 4, 2026 at 4:00 AM

Company Overview for Formosa Plastics Corporation, U.S.A.
Founded in 1978, Formosa Plastics Corporation, U.S.A. (Formosa Plastics) is a growing, vertically-integrated supplier of plastic resins and petrochemicals. With annual revenues of more than $5 billion, we employ over 2,800 people who operate 20 production units in six business divisions - Olefins, Polyolefins, Vinyl, Specialty Polyvinyl Chloride, Chlor-Alkali, and Oil & Gas.
Formosa Plastics offers a full line of polyvinyl chloride, polyethylene and polypropylene resins, caustic soda and other petrochemicals that deliver the consistency, performance and quality that customers demand. We market our polypropylene and polyethylene resins under the Formolene® tradename; we market our suspension PVC and specialty (dispersion) PVC resins under the Formolon® tradename. We also produce and sell caustic soda, ethylene dichloride, commercial bleach and hydrochloric acid.
We are committed to supplying the highest quality products and services to our customers, providing a safe and healthy workplace for our employees and contributing to the quality of life in the communities where we operate. This commitment is made possible through our dedicated people, consistent products, continued protection of the environment and ongoing investments in new product development, quality control systems and safe, modern and energy-efficient production facilities.
Formosa Plastics is a privately held company headquartered in Livingston, New Jersey. Our core business, producing plastic resins and petrochemicals, takes place at three wholly-owned chemical manufacturing subsidiaries located in Delaware City, Delaware, Baton Rouge, Louisiana and Point Comfort, Texas.

Business Coordinator

POSITION OBJECTIVE

FGS continues to expand its steel business, with increasing order volumes from both domestic and international customers. To support this growth, we are committed to delivering efficient, high-quality service that consistently meets customer standards, while enhancing Formosa’s brand and reputation through the timely and reliable delivery of services, documentation, and products to both existing and prospective customers.

MAJOR AREAS OF ACCOUNTABILITY

1. Customer Service & Communication

Serve as the primary point of contact by handling phone calls and emails, resolving customer inquiries in a timely, professional, and respectful manner.
Communicate clearly and proactively to ensure customer satisfaction and manage expectations.
Maintain strong relationships with internal teams (Sales, Credit department, Logistics Team) and external partners (Taiwan sales, steamship lines, forwarders).

2. Relationship Management & Problem Solving

Act as a proactive problem solver by addressing customer concerns, identifying solutions, and ensuring follow-through.
Handle customer complaints and confusion related to shipments, logistics, and products, including port congestion, container per diem/free days, inland delivery, and empty returns.
Maintain consistent, professional communication across all stakeholders.

3. Order Processing & Documentation Management

Process buy/sell orders in the system with accuracy in pricing, volume, shipment details, Incoterms, and packing.
Manage and audit import/export documentation (e.g., Bill of Lading, ISF, COO, COA) to ensure compliance with customs and broker requirements.
Coordinate with Taiwan vendors to ensure timely and accurate documentation.
Ensure alignment between purchase orders and sales orders, including virtual receiving and inventory updates.

4. Steel Operations Management

Handle all steel-related order entries, documentation, and processing with high accuracy.
Ensure correctness of specifications, documentation, and invoicing.
Monitor and follow up on all steel shipments, including production status, transit, ETA, and final delivery.
Assist in monitoring domestic rail shipments when required.

5. Logistics Coordination & Shipment Tracking

Coordinate shipments with overseas vendors and logistics providers.
Track and monitor shipment quantity, product details, and delivery destinations.
Communicate order and shipping status updates to sales teams and customers.
Identify and resolve shipment abnormalities and delays proactively.

6. Payment Processing

Organize and process payments including vendor invoices, trucking, forwarder/broker fees, customs duties, and GST.
Reconcile vendor payments with customer invoices to ensure accuracy.
Process freight forwarder invoices in a timely manner.
Help to process all invoices related to our FGS invoices.
Calculate profit and loss for each shipment.

7. System Setup & Data Maintenance

Set up and maintain system data including customer accounts (ship-to, bill-to, confirm-to), vendor codes, and payee codes.
Maintain and update customer files and shipment records.
Manage import container tracking files and FGS weekly order tracking reports.
Support Sales with PO processing and customer documentation.
Assist with import documentation preparation and container cargo tracking.
Monitor and revise pricing for open orders.
Coordinate product setup and inform sales teams for new product codes.
Provide operational support to ensure timely and accurate execution of sales activities.
Coordinate with Taiwan vendors for shipments, documentation, and issue resolution.
Help to arrange and manage sample shipments to Taiwan vendors when necessary.
Participate in vendor meetings as needed.

QUALIFICATIONS

1–3 years of experience in customer service or related systems experience
Ability to manage small, medium, and large accounts across a variety of products
Experience handling logistics-related issues, including ramp, terminal, port, and vessel operations, while ensuring customer satisfaction
Ability to read, analyze, and interpret emails, purchase orders, standard operating procedures (SOPs), and other job-related documents
Strong written communication skills, with the ability to compose clear and professional emails
Excellent phone etiquette, with the ability to provide shipment status updates to customers, brokers, and customs officials
Proven problem-solving skills, with the ability to handle practical issues and adapt to situations with limited standardization
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
4 years business related work preferred

Health Coverage and Perks

Excellent medical, dental, and vision insurance plans
Flexible spending accounts for health, dependent care Short-term Disability Long-term Disability Group Term Life, Dependent and Supplemental Life Insurance Tuition Reimbursement

Work/Life Balance