Logistics & Customer Service Coordinator

Formosa Plastics Corporation, U.S.A.; Livingston (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Short-term Disability

Long-term Disability

Group Life Insurance

Tuition reimbursement

Paid holidays

Paid time off

FlexTime

401(k) plan with company match

Pension plan

Job summary

Formosa Plastics Corporation, U.S.A. seeks a Business Coordinator to support a growing steel business with domestic and international customers. You will serve as the primary contact, resolve inquiries, and coordinate with internal teams and Taiwan vendors to ensure smooth shipments and accurate documentation.

You will process orders, manage import/export docs (B/L, ISF, COO, COA), track shipments, and maintain strong customer relationships while delivering timely, high-quality service.

Qualifications

• 1–3 years of experience in customer service or related systems experience.
• Ability to manage small, medium, and large accounts across a variety of products.
• Experience handling logistics-related issues, including ramp, terminal, port, and vessel operations, while ensuring customer satisfaction.
• Ability to read, analyze, and interpret emails, purchase orders, SOPs, and other job-related documents.
• Strong written communication skills, with the ability to compose clear and professional emails.
• Excellent phone etiquette, with the ability to provide shipment status updates to customers, brokers, and customs officials.
• Proven problem-solving skills, with the ability to handle practical issues and adapt to situations with limited standardization.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• 4-year college degree
• 4 years business related work preferred

Responsibilities

• Serve as the primary contact by handling phone calls and emails, resolving customer inquiries in a timely, professional, and respectful manner.
• Maintain strong relationships with internal teams (Sales, Credit, Logistics) and external partners.
• Process buy/sell orders in the system with accuracy in pricing, volume, shipment details, Incoterms, and packing.
• Coordinate with Taiwan vendors to ensure timely and accurate documentation.
• Monitor and follow up on steel shipments, including production status, transit, ETA, and final delivery.
• Handle all steel-related order entries, documentation, and processing with high accuracy.
• Track and monitor shipment quantity, product details, and delivery destinations.
• Provide operational support to ensure timely and accurate execution of sales activities.
• Coordinate shipments with overseas vendors and logistics providers.
• Identify and resolve shipment abnormalities and delays proactively.

Skills

Customer service

Logistics coordination

Communication

MS Office

Excel

Written communication

Phone etiquette

SOP interpretation

Education

Bachelor's degree

Tools

Excel

Outlook

Word

Job description

Formosa Plastics Corporation, U.S.A. seeks a Business Coordinator to support a growing steel business with domestic and international customers. You will serve as the primary contact, resolve inquiries, and coordinate with internal teams and Taiwan vendors to ensure smooth shipments and accurate documentation.

You will process orders, manage import/export docs (B/L, ISF, COO, COA), track shipments, and maintain strong customer relationships while delivering timely, high-quality service.