Lead Logistics Representative

FTTDC - Ohio Logistics; Fostoria (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Findlay Tall Timbers Distribution Center in Ohio is seeking a Lead Logistics Representative to lead a Customer Service team, coordinate shipments, and ensure orders move smoothly from start to finish.

You will supervise Customer Service Representatives, work with warehouse teams, carriers, and vendors to deliver outstanding service and operational excellence.

This hands-on leadership role requires 3–5 years of logistics experience and strong WMS, communication, and organizational skills.

Qualifications

• 3 to 5 years of warehouse, distribution, or logistics experience.
• Leadership or team lead experience.
• Experience with Warehouse Management Systems (WMS).
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office.
• Ability to thrive in a fast-paced environment.
• High School Diploma or GED.

Responsibilities

• Lead, train, and support all Customer Service Representatives.
• Serve as a primary contact for customers, carriers, and vendors.
• Manage customer orders, shipping documentation, and inventory activities within the WMS.
• Coordinate shipments and resolve delivery, scheduling, or inventory issues.
• Plan and release order waves based on priorities, carrier schedules, and warehouse capacity.
• Monitor workflow and adjust priorities to ensure on-time fulfillment.
• Partner with warehouse leadership to maintain productivity and service levels.
• Prepare reports and communicate operational updates to leadership.
• Support continuous improvement initiatives and daily operations.

Skills

Leadership experience

WMS experience

Communication skills

Problem-solving

Organizational skills

Microsoft Office

Fast-paced environment

Education

High School Diploma or GED

Tools

WMS

Job description

Lead the Team. Support the Customer. Keep Operations Moving.

We're looking for an experiencedLead Logistics Representative to serve as a key leader within our distribution center. This is a hands-on role for someone who enjoys helping customers, supporting employees, and ensuring orders move efficiently from start to finish.

You will lead and develop Customer Service Representatives while working closely with warehouse teams, carriers, vendors, and customers to deliver exceptional service and operational excellence.

What You'll Do

• Lead, train, and support all Customer Service Representatives
• Serve as a primary contact for customers, carriers, and vendors
• Manage customer orders, shipping documentation, and inventory activities within the WMS
• Coordinate shipments and resolve delivery, scheduling, or inventory issues
• Plan and release order waves based on priorities, carrier schedules, and warehouse capacity
• Monitor workflow and adjust priorities to ensure on-time fulfillment
• Partner with warehouse leadership to maintain productivity and service levels
• Prepare reports and communicate operational updates to leadership
• Support continuous improvement initiatives and daily operations

What You'll Bring

• 3 to 5 years of warehouse, distribution, or logistics experience
• Previous leadership or team lead experience
• Experience with Warehouse Management Systems (WMS)
• Strong communication, problem-solving, and organizational skills
• Proficiency in Microsoft Office
• Ability to thrive in a fast-paced environment
• High School Diploma or GED

Why Join Us?

This role offers the opportunity to make a real impact by leading a team, improving processes, and helping deliver outstanding service to our customers. If you're a proactive leader who enjoys solving problems and working collaboratively, we'd love to meet you.

Equal Opportunity Employer

Findlay Tall Timbers Distribution Center is committed to creating an inclusive workplace and provides equal employment opportunities to all employees and applicants.