2nd shift Logistics Customer Service Representative

Ohio Logistics; Town of Horseheads (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

Sick time

401(k) with company match

Bonus opportunities

Job summary

Ohio Logistics in Horseheads, NY is seeking a Logistics Customer Service Representative to maintain daily communication with customers and coordinate with trucking partners to plan shipments.

You will update company and customer systems, adhere to QMS and 5S standards, and ensure accurate FIFO scheduling using the warehouse management system.

Qualifications

• High school diploma or GED required.
• Ability to read and understand work instructions.
• Self-motivated with the ability to work independently.
• Basic computer skills, including email and Excel.
• Must pass a drug test and maintain a drug-free status.
• Flexibility to accommodate varying schedules based on customer needs.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy.

Responsibilities

• Communicate regularly with coworkers and supervisors to receive direction and coordinate tasks.
• Interact daily with customers and external vendors to ensure high levels of customer satisfaction.
• Maintain a clean and organized workspace in alignment with 5S standards.
• Follow all procedures within the Quality Management System (QMS).
• Coordinate the shipment of finished goods to meet customer demand.
• Use the warehouse management system to schedule shipments accurately, following FIFO (First In, First Out) guidelines.
• Inform customers of any issues related to shipment timing or scheduling.
• Adhere to all standard operating procedures and best practices for shipping and inventory depletion.

Skills

Attention to detail

Customer focus

Communication

Organizational skills

Problem solving

Ability to work under pressure

Education

High school diploma or GED

Tools

Excel

Email

Warehouse management system

Job description

Logistics Customer Service Representative

Location:

Horseheads, NY

Schedule:

Monday-Friday

Shift:

2nd Shift (3:00 PM - 11:30 PM)

Pay Range:

$16.50 - $21.50 per hour

Benefits

• We offer a competitive benefits package that includes medical, dental, and vision coverage, as well as life and disability insurance. Employees also receive paid vacation, sick time, a 401(k) plan with a strong company match, bonus opportunities, and more.

Company Mission

Our goal is to deliver outstanding warehousing and transportation services while keeping pricing fair and competitive. We achieve this through the innovative contributions of our most valuable asset- our associates.

Joining our team means becoming part of more than just your local workplace—you’ll be part of a diverse and dynamic organization. We value teamwork, recognize dedication and hard work, celebrate diversity, and encourage continuous learning and professional growth.

Position Summary

This role is responsible for maintaining daily communication with customers to ensure all finished goods shipments meet third-party requirements. The position also involves coordinating with trucking companies to properly plan shipments and updating both company and customer systems by removing inventory according to established depletion procedures.

Key Responsibilities

• Communicate regularly with coworkers and supervisors to receive direction and coordinate tasks
• Interact daily with customers and external vendors to ensure high levels of customer satisfaction
• Maintain a clean and organized workspace in alignment with 5S standards
• Follow all procedures within the Quality Management System (QMS)
• Coordinate the shipment of finished goods to meet customer demand
• Use the warehouse management system to schedule shipments accurately, following FIFO (First In, First Out) guidelines
• Inform customers of any issues related to shipment timing or scheduling
• Adhere to all standard operating procedures and best practices for shipping and inventory depletion

Core Competencies

• Strong attention to detail
• Ability to work effectively under pressure
• Problem-solving skills
• Customer-focused mindset
• Organizational ability
• Clear and effective communication

Qualifications

• High school diploma or GED required
• Ability to read and understand work instructions
• Self-motivated with the ability to work independently
• Basic computer skills, including email and Excel
• Must pass a drug test and maintain a drug-free status
• Flexibility to accommodate varying schedules based on customer needs
• Ability to work efficiently in a fast-paced environment while maintaining accuracy

Equal Employment Opportunity Statement

Findlay Tall Timbers Distribution Center is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, age, national origin, citizenship, disability, veteran status, genetic information, or any other protected classification under applicable law.