Customer Liaison (on-site)

California Closets CCO; Mill Valley (CA); Presencial; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance: Medical, Dental, and

401K retirement plan with companymatch

PTO, holidays, and sick days

Overtime potential

Descripción de la vacante

California Closets is seeking a Customer Liaison to assist customers and provide an exceptional brand experience in the Mill Valley showroom. You will schedule appointments, respond to calls and emails, and support the Design Consultants with centralized scheduling.

The role requires strong organizational skills, a professional demeanor, and a passion for delivering a premium client experience. This company-owned location offers health insurance, a 401(k) with company match, paid time off and

Formación

• 1-2 years of administrative and/or customer service experience in home renovations/ luxury brand environment
• Associates Degree related to business administration / accounting preferred
• Calendar management / regional scheduling experience preferred
• Self-starter with positive attitude and ability to manage own schedule in a fast-paced environment
• Detail oriented with strong time management and organizational skills
• Ability to deliver exceptional client experience aligned to company values and standards

Responsabilidades

• Schedule appointments efficiently and in detail for Design Consultants
• Answer calls and emails to local scheduling offices/showrooms and address client needs
• Coordinate with Central Scheduling and update team on consultations accuracy
• Greet showroom visitors, sign guestbook and offer refreshments as needed
• Maintain showroom cleanliness and perform opening/closing duties
• Assist with CAD-related add-on orders and other clerical tasks as needed
• Support Sales Manager with ongoing education and training of Design Consultants
• May handle accounts receivable tasks depending on business size

Conocimientos

Customer service

Administrative tasks

Calendar management

Attention to detail

Communication

Tech savvy

Educación

Associates Degree in business administration / accounting

Herramientas

CAD

Epicor

Salesforce

Microsoft Office

Descripción del empleo

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as 'practical magic.'

Job Description

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance - Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us - many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Location:800 Redwood Hwy #310, Mill Valley, CA 94941, USA

Pay rate: $22/hour

Schedule: 9:30 am - 6:00 pm Monday, Wednesday-Saturday

Duties and Responsibilities:

• Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
• Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.This includes using a CAD program tosubmit add-on orders.
• Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
• Based on business size may handle accounts receivable tasks

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Detail oriented, organized and time management skills
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.