Customer Liaison (on-site)

California Closets; Mill Valley (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

PTO days

401K retirement plan

Overtime potential

Promotional opportunities

Job summary

California Closets is seeking a Customer Liaison in Mill Valley, CA to provide an exceptional brand experience by assisting customers and efficiently scheduling appointments via phone, email, or showroom visits. This role supports the Design Consultants and interacts with the Central Scheduling team to ensure accurate consultations.

The position offers health insurance, PTO, a 401K with company match, a 40-hour week with potential overtime, and growth opportunities within the company.

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Calendar management / regional scheduling experience preferred

Responsibilities

• Complete appointment scheduling for Design Consultants efficiently and accurately
• Handle incoming calls and emails to the scheduling office or showrooms and address client needs
• Collaborate with Central Scheduling and communicate issues with consultations scheduling
• Greet showroom visitors, assist guests with signing the guestbook, and offer refreshments
• Maintain showroom cleanliness and perform opening/closing duties
• Assist with administrative tasks including CAD orders and social media support
• Support Sales Manager with ongoing education and training of Design Consultants with Central Scheduling
• May handle accounts receivable tasks based on business size

Skills

Customer service

Administrative tasks

Calendar management

Fast-paced environment

Education

Associates degree in business/ accounting

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as 'practical magic.'

Job Description

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance - Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us - many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Location:800 Redwood Hwy #310, Mill Valley, CA 94941, USA

Pay rate: $22/hour

Schedule: 9:30 am - 6:00 pm Monday, Wednesday-Saturday

Duties and Responsibilities:

• Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
• Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.This includes using a CAD program tosubmit add-on orders.
• Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
• Based on business size may handle accounts receivable tasks

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Detail oriented, organized and time management skills
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.