Customer Liaison

Yanfeng; McCalla (AL); On-site; USD 52,000 - 68,000; Full time

Job summary

Yanfeng is seeking a quality-focused professional to support customer-facing activities across automotive programs in the United States. This role involves direct interaction with customers, troubleshooting, and coordinating containment and corrective actions while aligning with OEM requirements and YF policies.

The candidate will participate in continuous improvement activities, handle data analysis, and ensure quality documentation and communication.

Qualifications

• High School graduate or equivalent required.
• 1-3 years of direct customer contact and project management experience.
• 1-3 years of automotive industry experience preferred.
• Willingness to travel and work at customer sites including industrial plants requiring climbing, lifting, or working in confined spaces.
• Understanding of quality functions: customer service, metrology, auditing, and quality analysis techniques.
• Strong reading comprehension and mathematical/analytical skills.
• Proficient computer skills (email, Word, Excel, PowerPoint).
• Excellent communication skills.

Responsibilities

• Perform job functions in accordance with YF iOS policies, procedures, and OEM requirements.
• Report quality-related information/issues identified at customer locations to the manufacturing facility.
• Containment, sorting, and rework activities; communicate clean points as needed.
• Obtain shipping documents for parts returned to the plant for analysis.
• Support customers with troubleshooting and root cause analysis for issues requiring investigation.
• Contribute to CI activities across YFAI disciplines to improve processes and reduce the cost of poor quality.
• All other duties as assigned; comply with YFAI and OEM safety policies.

Skills

Customer communication

Project management

Quality analysis

MS Office

Analytical skills

Education

High School or Equivalent

Tools

MS Office

Job description

Job Description

• Perform job functions in accordance with YF iOS policies and procedures and any OEM-specific requirements.
• Report quality related information/issues identified at customer locations to the manufacturing facility.
• Containment/sorting/rework activities, including communication of clean points and other activities as needed.
• Obtain shipping documents for parts that need to be returned to the plant for analysis.
• Support customers with troubleshooting and root cause analysis for issues requiring further investigation.
• Support the comprehensive continuous improvement (CI) philosophy for all YFAI disciplines; participate in CI activities such as process improvements, improving non-conforming flow, separating and recycling non-conforming material and the activities designed to reduce the cost of poor quality (i.e., Kaizen, cross functional task force teams, etc.).
• All other duties as assigned.
• Complies with all YFAI and OEM safety policies and procedure.
• High School Graduate or Equivalent
• 1 -3 Years of Experience with direct customer contact and project management.
• 1-3 Years of Experience within the automotive industry.
• Must be able and willing to travel and work at customer sites, including industrial manufacturing plants which might require climbing, lifting, or working in confined spaces.
• Understanding of quality functions: customer service, metrology, auditing, and quality analysis techniques.
• Reading comprehension and mathematical/analytical skills.
• Computer skills (email, etc.) and use of MS Office programs (i.e. Word, Excel, PowerPoint).

• Perform job functions in accordance with YF iOS policies and procedures and any OEM-specific requirements.
• Report quality related information/issues identified at customer locations to the manufacturing facility.
• Containment/sorting/rework activities, including communication of clean points and other activities as needed.
• Obtain shipping documents for parts that need to be returned to the plant for analysis.
• Support customers with troubleshooting and root cause analysis for issues requiring further investigation.
• Support the comprehensive continuous improvement (CI) philosophy for all YFAI disciplines; participate in CI activities such as process improvements, improving non-conforming flow, separating and recycling non-conforming material and the activities designed to reduce the cost of poor quality (i.e., Kaizen, cross functional task force teams, etc.).
• All other duties as assigned.
• Complies with all YFAI and OEM safety policies and procedure.
• High School Graduate or Equivalent
• 1 -3 Years of Experience with direct customer contact and project management.
• 1-3 Years of Experience within the automotive industry.
• Must be able and willing to travel and work at customer sites, including industrial manufacturing plants which might require climbing, lifting, or working in confined spaces.
• Understanding of quality functions: customer service, metrology, auditing, and quality analysis techniques.
• Reading comprehension and mathematical/analytical skills.
• Computer skills (email, etc.) and use of MS Office programs (i.e. Word, Excel, PowerPoint).
• Excellent communication skills.

About Us

Thank you for your interest in Yanfeng. As one of the world’s largest automotive suppliers, we are creating the future of mobility as a collaborative, global team. With a focus on sustainability and innovation, as well as a commitment to diversity, equity, and inclusion, we are a company with an established history and a bright future.

In North America, Yanfeng is focused on enhancing the mobility experience through the design, development, and manufacturing of automotive interiors, seating, electronics, and passive safety systems. Founded in Shanghai in 1936, Yanfeng’s history of innovation and craftsmanship have since expanded the business globally. Currently, Yanfeng has more than 240 locations and approximately 55,000 employees worldwide.

Become a part of something more. Join our team as we grow and create the future of mobility, together.

About The Team

ABOUT THE TEAM

Yanfeng is committed to developing our employees through opportunities like development programs, continuous learning, mentorship, and volunteerism. Our industry-leading team is looking to recruit highly motivated and engaged talent. Upon joining Yanfeng, new employees will get a detailed introduction through our comprehensive onboarding process. Advance your career with personal and professional growth as a part of our global team!