Customer Lead Coordinator (Hot Inbound Leads)

My Utilities; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid training

Paid time off

Paid holidays

Job summary

MyUtilities is an established company expanding our Dallas team. We seek a Customer Lead Coordinator to handle high-volume inbound leads, answer calls, and quickly schedule conversations with sales advisors. This in-office role emphasizes organization, responsiveness, and accurate CRM work.

Paid training and full-time in Dallas, TX with benefits and a team-focused environment. Bilingual English/Spanish is preferred but not required, and reliability is highly valued.

Qualifications

• 0–2+ years of customer service, call center, or coordination experience.
• Comfortable answering and managing high call volume.
• Strong communication and phone presence.
• Highly organized and detail-oriented.
• Ability to multitask and manage multiple conversations.
• Comfortable using CRM and scheduling tools.
• Reliable and responsive work style.
• Ability to work full-time, in-office in Dallas, TX.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Answer inbound calls from customers requesting help
• Respond quickly to new lead notifications
• Schedule conversations with sales advisors
• Route leads correctly in the CRM
• Follow up to ensure appointments happen
• Communicate with sales and processing teams
• Maintain clean, organized documentation

Skills

Customer service

Call center

Front desk

Appointment setting

Sales support

Administrative coordination

Tools

CRM

Scheduling tools

Job description

Customer Lead Coordinator (Hot Inbound Leads)

$42,000 Salary | In-Office | Dallas, TX | Bilingual preferred but not required

When customers reach out, you’re the first connection.

You answer, qualify, and make sure they get scheduled with the right sales advisor quickly.

If you’re organized, responsive, and comfortable on the phone, this role is for you.

Customers love what we do. We’ve earned thousands of five-star reviews by making the move-in process simple.

What a typical day looks like:

• Answer inbound calls from customers requesting help
• Respond quickly to new lead notifications
• Schedule conversations with sales advisors
• Route leads correctly in the CRM
• Follow up to ensure appointments happen
• Communicate with sales and processing teams
• Maintain clean, organized documentation

This is a high-activity coordination role with steady inbound volume.

What This Role Is

• Front-line customer interaction
• High responsiveness and urgency
• Structured but fast-paced
• Team-based and collaborative
• A key link in the sales process

What success looks like:

• Fast response time to inbound leads
• High appointment scheduling rate
• Low lead drop-off
• Clean CRM execution

Strong backgrounds include:

• Customer service
• Call center
• Front desk
• Appointment setting
• Sales support
• Administrative coordination

Work Environment

Full-time, in-office role in Dallas, TX

• Team-oriented environment
• Clear processes and workflows
• Supportive leadership

About Us

MyUtilities is an established company expanding our Dallas team. We simplify the move-in process by helping customers set up essential home services in one place.

• 0–2+ years of customer service, call center, or coordination experience
• Comfortable answering and managing high call volume
• Strong communication and phone presence
• Highly organized and detail-oriented
• Ability to multitask and manage multiple conversations
• Comfortable using CRM and scheduling tools
• Reliable and responsive work style
• Ability to work full-time, in-office in Dallas, TX
• Bilingual English/Spanish preferred but not required
• $42,000 annual salary
• Paid training
• Paid time off and paid holidays
• Medical, dental, and vision insurance
• 401(k)