Sales Lead Coordinator

Gabriel Group; Irving (TX); On-site; USD 22 - 25; Full time

Job summary

Gabriel Group in Irving, TX is seeking a Sales Lead Coordinator to own inbound sales requests received via calls, texts, and emails, documenting, tracking, and updating each lead to convert into booked, qualified appointments for our Comfort Advisors.

This revenue-impacting role acts as backup to the Contact Center during peak volumes, maintains urgency and professionalism, and ensures zero lead loss while delivering a superior customer buying experience.

Qualifications

• Strong English proficiency and professional verbal and written communication.
• Prior experience in customer support, call center or inside sales.
• Capable of high-volume inbound and outbound calls with accuracy.
• Data entry and Microsoft Office proficiency.
• Strong analytical, organizational and computer skills.
• Ability to multitask in high-volume environments.
• Bilingual or multilingual skills are a plus.
• HVAC, home services or call center experience preferred.

Responsibilities

• Own inbound sales requests and ensure timely, accurate documentation.
• Track and update leads to convert into booked, qualified appointments.
• Provide backup support to the Contact Center during peak volumes.
• Deliver a great buying experience and maintain professionalism.
• Handle high-volume inquiries while avoiding lead loss.

Skills

English proficiency

Phone etiquette

Communication skills

Data entry

Microsoft Office

Analytical skills

Multitasking

Bilingual

HVAC experience

Tools

Microsoft Office

Job description

Description

The Sales Lead Coordinator is responsible for owning inbound sales requests received via inbound call, text, email including technician referrals. SLC is expected to properly document, create, track and update the lead with the goal of converting it into booked, qualified appointments for our Comfort Advisors. This role ensures every sales opportunity is handled with urgency, accuracy, and professionalism—while delivering a great buying experience for our customers. Customer engagement and experience is very important in this position.

This position also serves as backup support to the Contact Center during peak call volume, ensuring business continuity and zero lead loss.

This is a revenue-impacting role, not a passive scheduling position.

Requirements

• Strong English proficiency and phone etiquette, professional verbal and written communication skills are very important
• Prior experience in customer support, client services, call center, or inside sales is preferred.
• Comfortable handling high volume inbound and outbound calls while maintaining accuracy.
• Proficient in data entry and Microsoft Office applications
• Strong analytical, organizational, and computer skills
• Ability to multitask and stay composed in high-volume environments
• Bilingual or multilingual skills are a plus
• HVAC, home services, or call center experience preferred

Location 3250 Story Rd W,Irving, TX, 75038,United States

Base Pay $22.00 - $25.00 / Year

Employee Type Full-Time Non-Exempt

Manage Others No