Customer Journey Architect

Amazon Inc.; Omaha (NE); On-site; USD 66,000 - 114,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Journey Specialist to join the Customer Experience team within the Integrated Demand Center.

You will lead end-to-end implementation of customer journeys in Adobe Experience Platform (AEP) and help shape data-driven marketing experiences that drive AWS adoption and growth. You will translate journey frameworks into technical reality, orchestrate segmentation and personalization rules, and collaborate with Digital Strategists, TAA, and CX teams to ensure

Qualifications

• 2+ years of professional non-internship marketing experience.
• Experience using data and metrics to drive improvements.
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables).

Responsibilities

• Lead end-to-end technical implementation of customer journeys in Adobe Experience Platform (AEP).
• Build and configure journey orchestration workflows, segmentation logic, and personalization rules.
• Monitor journey performance and optimize based on progression metrics.
• Partner with CX, Marketing Platform Operations, and Analytics teams on data requirements.

Skills

Marketing experience

Data-driven decision making

Experience with data & metrics

Tools

Excel

Tableau

Job description

Amazon Web Services, Inc. seeks a Journey Specialist to join the Customer Experience team within the Integrated Demand Center.

You will lead end-to-end implementation of customer journeys in Adobe Experience Platform (AEP) and help shape data-driven marketing experiences that drive AWS adoption and growth. You will translate journey frameworks into technical reality, orchestrate segmentation and personalization rules, and collaborate with Digital Strategists, TAA, and CX teams to ensure