Customer Intelligence & Testing Lead - Production Readiness

Oriental Bank; San Juan (PR); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Oriental Bank seeks an Advisor, Customer Intelligence & Operations (Testing and Implementation Lead) to lead testing, implementation, and production readiness for RM (Pega), Infinity, and other systems. Hybrid work model; reports to Oriental Center in San Juan, Puerto Rico.

Key duties include designing tests, coordinating execution, tracking defects, and ensuring compliance with controls and quality standards.

Qualifications

• Bachelor’s degree in a related field is required.
• 7+ years in UAT, production regression testing, or related areas is required.
• Strong knowledge of testing methodologies, defect management, and quality assurance.

Responsibilities

• Lead testing and implementation activities ensuring adherence to procedures and timelines.
• Coordinate and execute testing strategies including design, execution, and defect tracking.
• Lead production readiness and deployment activities for system changes.

Skills

UAT testing

Leadership

Agile

Defect management

Process improvement

Education

Bachelor’s degree in Business Administration/IS/CS/Engineering/Finance

Tools

Power Automate

Copilot

MS Office

Job description

Oriental Bank seeks an Advisor, Customer Intelligence & Operations (Testing and Implementation Lead) to lead testing, implementation, and production readiness for RM (Pega), Infinity, and other systems. Hybrid work model; reports to Oriental Center in San Juan, Puerto Rico.

Key duties include designing tests, coordinating execution, tracking defects, and ensuring compliance with controls and quality standards.