Hybrid IT Product Owner - Digital Banking Platforms

Oriental; San Juan (PR); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Oriental seeks an Advisor, Information Technology (Application / Product Owner) to own strategic platforms and customer-facing solutions. This role defines product vision, manages roadmaps, priorities backlogs, and guides agile delivery to enhance customer experience and security.

You will partner with Digital Banking, Information Security, Architecture, and operations, work hybrid from the Oriental Center in San Juan, Puerto Rico, and translate business priorities into actionable requirements

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or a related field required.
• Three or more years in Product Management, Product Ownership, or related disciplines.
• Experience in financial services or banking is preferred; Agile/ Scrum certifications are desirable.
• Experience with Agile delivery environments and product lifecycle management is required.
• Strong knowledge of customer journey mapping, stakeholder engagement, and roadmapping.

Responsibilities

• Own and maintain product roadmaps, priorities, and strategic plans aligned with objectives and regulatory requirements.
• Define product vision, goals, success metrics, and release priorities for customer experiences and digital transformation.
• Translate objectives into requirements, user stories, acceptance criteria, and backlog items.
• Partner with business leaders to identify opportunities, gather requirements, and drive alignment across initiatives.
• Oversee platforms including authentication, enrollment, and digital servicing functions.
• Maintain and prioritize backlogs; participate in Agile planning, sprint reviews, and UAT.
• Define operational KPIs, monitor metrics, and identify continuous improvement opportunities.
• Evaluate automation, AI, self-service, and intelligent routing initiatives for business value.
• Coordinate with vendors and stakeholders to review proposals and ensure roadmap alignment.

Skills

Product ownership

Agile methodologies

Scrum

Backlog management

Stakeholder management

Customer journey mapping

Identity and Access Management

MFA

APIs

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or related field

Tools

FIS platforms

Digital One

APIs

Job description

Oriental seeks an Advisor, Information Technology (Application / Product Owner) to own strategic platforms and customer-facing solutions. This role defines product vision, manages roadmaps, priorities backlogs, and guides agile delivery to enhance customer experience and security.

You will partner with Digital Banking, Information Security, Architecture, and operations, work hybrid from the Oriental Center in San Juan, Puerto Rico, and translate business priorities into actionable requirements