Sr Analyst, Customer Insights

Canon USA; Brandon (FL); On-site; USD 76,200 - 114,040; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a senior data analyst to manage customer asset information and deliver insightful reports that drive proactive engagement and value realization. The role supports the Customer Success team by ensuring accurate data management and robust reporting.

You will collect data across contracts, assets, and utilization, implement reporting tools, and transform data into compelling narratives for clients. Travel up to 30% and collaboration across teams are expected.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience required, plus 5 years of related experience.
• Proven track record of managing customer asset information and producing insightful reports.
• Strong background in data management, reporting, and process improvement.
• Customer Success experience preferred.
• Requires up to 30% travel (valid driver’s license and acceptable driving record necessary).
• Requires good interpersonal and communication skills, and public speaking skills.

Responsibilities

• Data Management: Collect and prepare customer data across contracts, assets, operations, and utilization to support accurate reporting and insights.
• Data-Driven Insights: Implement reporting tools and processes to track progress toward program goals and deliver foundational insights for decision‑making.
• Pattern & Trend Analysis: Analyze customer data to uncover behavioral trends and recommend proactive strategies that drive long‑term success.
• Customer Success Narratives: Transform data into compelling stories that help customers understand performance and identify opportunities.
• Report Development: Create advanced reports that go beyond metrics to deliver actionable insights and highlight opportunities for value realization.
• Strategic Projects: Contribute to initiatives that enhance customer insights and support business growth.
• Continuous Improvement: Streamline operations to improve efficiency, reduce costs, and elevate service delivery.
• Cross‑Functional Collaboration: Partner with internal teams to integrate business intelligence across functions.
• Training & Mentorship: Provide subject matter training and guidance to clients and internal teams.
• Risk Management: Identify and mitigate risks related to customer feedback, data integrity, and analytics.

Skills

Data management

Reporting

Process improvement

Customer success

Public speaking

Education

Bachelor’s degree in a relevant field

Job description

Plays a key role in managing customer asset information and producing insightful reports that highlight customer achievements and areas for further improvement. This more senior analyst role supports the Customer Success team by ensuring accurate data management and delivering reporting that drives proactive engagement and value realization.

Your Impact

• Data Management: Collect and prepare customer data across contracts, assets, operations, and utilization to support accurate reporting and insights.
• Data-Driven Insights: Implement reporting tools and processes to track progress toward program goals and deliver foundational insights for decision‑making.
• Pattern & Trend Analysis: Analyze customer data to uncover behavioral trends and recommend proactive strategies that drive long‑term success.
• Customer Success Narratives: Transform data into compelling stories that help customers understand performance and identify opportunities.
• Report Development: Create advanced reports that go beyond metrics to deliver actionable insights and highlight opportunities for value realization.
• Strategic Projects: Contribute to initiatives that enhance customer insights and support business growth.
• Continuous Improvement: Streamline operations to improve efficiency, reduce costs, and elevate service delivery.
• Cross‑Functional Collaboration: Partner with internal teams to integrate business intelligence across functions.
• Training & Mentorship: Provide subject matter training and guidance to clients and internal teams.
• Risk Management: Identify and mitigate risks related to customer feedback, data integrity, and analytics.

About You: The Skills & Expertise You Bring

Bachelor’s degree in a relevant field or equivalent experience required, plus 5 years of related experience.

• Proven track record of managing customer asset information and producing insightful reports.
• Strong background in data management, reporting, and process improvement.
• Customer Success experience preferred.
• Requires up to 30% travel (valid driver’s license and acceptable driving record necessary).
• Requires good interpersonal and communication skills, and public speaking skills.

We are providing the anticipated salary range for this role: $76,150 - $114,040 annually.

Benefits

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag: a Canon welcome kit and official merchandise you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

Legal and EEO Statements

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.