Customer Insights Analyst

Canon Solutions America; Washington (District of Columbia); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon swag and welcome kit

Job summary

Canon U.S.A., Inc. is seeking a data-driven professional to support Customer Success by managing customer data, generating reports, and delivering actionable insights. This role ensures CSMs have the information needed to drive outcomes and strategic initiatives.

The position requires up to 30% travel and a strong background in data management and reporting. What you will bring includes a Bachelor’s degree or equivalent experience, plus 3–5 years of relevant work in customer asset information

Qualifications

• Bachelor's degree or equivalent experience required, plus 3 to 5 years of related experience.
• Proven track record of managing customer asset information and producing insightful reports.
• Strong background in data management, reporting, and process improvement.

Responsibilities

• Data Management: Collects and prepares customer data relative to contractual requirements, asset management, and other key metrics.
• Data-Driven Insights: Identifies and implements reporting processes/tools to manage data and track progress towards program goals.
• Pattern & Trend Analysis: Analyzes data to uncover patterns in customer behavior, lifecycle performance, and engagement.
• Report Development: Develops deeper insights and actionable recommendations highlighting customer progress and opportunities for value realization.
• Strategic Projects: Participates in strategic projects aimed at enhancing customer insights and driving business growth.
• Continuous Improvement: Contributes to streamlining operational activities to enhance efficiency and reduce costs.

Skills

Data management

Reporting

Process improvement

Customer success

Public speaking

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Job description

About the Role

Provides tactical support by helping manage customer data, generate reports, and maintain tools that enable proactive engagement and goal tracking. This role plays a key part in operationalizing success strategies and ensuring Customer Success Managers have the insights and resources they need to drive customer outcomes.

Your Impact

• Data Management: Collects and prepares customer data relative to contractual requirements, asset management, operational activity, utilization and other key metrics, as needed to report against program goals. Ensure accurate management of customer asset data to support reporting and insights.
• Data-Driven Insights: Identifies and implements reporting processes/tools to manage data and track progress towards program goals. Deliver foundational insights that inform decision-making across the Customer Success organization.
• Pattern & Trend Analysis: Analyzes data to uncover patterns in customer behavior, lifecycle performance, and engagement, recommending proactive strategies that enhance customer success and long-term value.
• Report Development: Goes beyond traditional reporting to develop deeper insights and actionable recommendations that highlight customer progress and identify opportunities for greater value realization.
• Strategic Projects: Participates, as needed, in strategic projects aimed at enhancing customer insights and driving business growth.
• Continuous Improvement: Contributes to the streamlining of operational activities to enhance efficiency, reduce costs, and improve service delivery.
• Cross-Functional Collaboration: Works closely with cross-functional teams to support the seamless integration of business intelligence insights with other business functions.
• Customer Engagement: Acts as an advisory resource, aligning program performance data with customer goals and measurable outcomes.

About You: The Skills & Expertise You Bring

In accordance with applicable law, we are providing the anticipated annual rate for this role: $54,460 - 81,550/ year

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Proven track record of managing customer asset information and producing insightful reports.
• Strong background in data management, reporting, and process improvement.
• Customer Success experience preferred.
• Requires up to 30% travel (valid driver’s license and acceptable driving record necessary).
• Requires good interpersonal and communications skills, and public speaking skills.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.