Customer Insights Strategist

Datavant; Richmond (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into clear, actionable insights for the Payer Retrieval business. The role builds dashboards, responds to business questions, and identifies opportunities to improve customer experience and operational performance.

You will collect, clean, and analyze data from multiple sources, develop Sigma dashboards, and use SQL to support reporting and decision-making.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or related field.
• 3+ years of experience in business analysis, customer insights, data analytics, operations analytics, or a related role.
• Experience working with business intelligence and data visualization tools, including Sigma Computing.

Responsibilities

• Collect, clean, and analyze customer and operational data from multiple sources to identify trends, patterns, risks, and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries that provide visibility into key customer and business metrics.
• Use SQL to retrieve, combine, and analyze data in support of reporting and business decision-making.
• Monitor key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and business leaders.
• Conduct ad hoc analyses to answer questions related to customer performance and business trends.
• Develop presentations and visual stories that communicate complex findings in a clear and compelling way.
• Partner with stakeholders to understand business needs, define reporting requirements, and recommend analytical solutions.
• Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
• Support the evaluation of business initiatives by measuring results and assessing their impact on customer and operational outcomes.
• Document business requirements, metric definitions, analytical methodologies, and key findings.
• Validate data accuracy and consistency across dashboards, reports, and analyses.
• Support the continued development of scalable reporting and customer insights capabilities within the Payer Retrieval business.
• Other relevant duties as assigned.

Skills

SQL

Data analysis

Sigma Computing

Excel

Communication

Education

Bachelor's degree in Business, Finance, Economics, Data Analytics, Information Systems, or related field

Tools

Tableau

Power BI

Snowflake

Sigma Computing

Job description

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into clear, actionable insights for the Payer Retrieval business. The role builds dashboards, responds to business questions, and identifies opportunities to improve customer experience and operational performance.

You will collect, clean, and analyze data from multiple sources, develop Sigma dashboards, and use SQL to support reporting and decision-making.