Healthcare Data Insights Analyst

Datavant; San Juan (PR); On-site; USD 80,000 - 100,000; Full time

Job summary

Datavant is hiring a Customer Insights Analyst to transform customer and operational data into actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and help teams understand customer needs and outcomes.

You will partner with Customer Success, Operations, and cross-functional teams to develop dashboards, respond to questions, and improve customer experience and operational performance.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field.
• 3+ years of experience in business analysis, customer insights, data analytics, operations analytics, or a related role.
• Experience with business intelligence and data visualization tools, including Sigma Computing.
• Strong proficiency in SQL and relational database concepts; familiarity with cloud data warehouses like Snowflake.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong written and verbal communication skills for diverse audiences.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.

Responsibilities

• Collect, clean, and analyze customer and operational data from multiple sources to identify trends, patterns, risks, and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries showing key metrics.
• Use SQL to retrieve, combine, and analyze data for reporting and decision-making.
• Monitor KPIs and translate findings into actionable insights for teams and leaders.
• Conduct ad hoc analyses to answer questions on customer performance, medical record retrieval, and business trends.
• Develop presentations and visual stories to communicate findings clearly.
• Partner with stakeholders to define reporting requirements and recommend analytical solutions.
• Identify inefficiencies and improvement opportunities through quantitative analysis.
• Measure outcomes of business initiatives and assess impact on customers and operations.
• Document requirements, metric definitions, methodologies, and findings.
• Validate data accuracy across dashboards and reports.
• Support scalability of reporting and insights capabilities in Payer Retrieval.

Skills

SQL

Sigma Computing

Excel

Google Sheets

Tableau

Power BI

Data Visualization

Education

Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or related field

Tools

Sigma Computing

Snowflake

Cloud data warehouses

Relational databases

Job description

Datavant is hiring a Customer Insights Analyst to transform customer and operational data into actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and help teams understand customer needs and outcomes.

You will partner with Customer Success, Operations, and cross-functional teams to develop dashboards, respond to questions, and improve customer experience and operational performance.