Client Engagement Lead — AI SaaS & Value Realisation
Symphony Industrial AI, Inc.
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Job summary
SymphonyAI is seeking an experienced Client Engagement Manager to drive customer success, adoption, and renewal across a portfolio of engagements in the Americas. You will align success outcomes with delivery excellence, collaborate with Sales and Product, and ensure profitability while building long-term customer partnerships.
The role requires guiding cross-functional teams, defining success plans, and leading value-based engagements for Fortune 500–level clients in the enterprise AI SaaS
Qualifications
- Deep understanding of customer success within the TSIA LAER lifecycle or similar.
- Experience helping customers realize value from data, analytics, and AI solutions.
- Proven track record in senior client-facing roles requiring influencing, negotiating, and executive communication.
- Ability to translate customer needs into concrete success plans and engagements.
Responsibilities
- Lead engagements across a portfolio, ensuring revenue and profitability targets are met.
- Collaborate with Sales, Pre-Sales and Product to support growth and value delivery.
- Define success plans, budgets, and scope; manage time-to-value and adoption metrics.
- Monitor health scores, renewals, and expansions to drive customer outcomes and advocacy.
- Develop scalable service offerings and playbooks aligned to LAER processes.
Skills
Education
Job description
SymphonyAI is seeking an experienced Client Engagement Manager to drive customer success, adoption, and renewal across a portfolio of engagements in the Americas. You will align success outcomes with delivery excellence, collaborate with Sales and Product, and ensure profitability while building long-term customer partnerships.
The role requires guiding cross-functional teams, defining success plans, and leading value-based engagements for Fortune 500–level clients in the enterprise AI SaaS
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