Senior Customer Insights Leader - Embedded AI Consulting

SymphonyAI; California (MO); On-site; USD 140,000 - 190,000; Full time

Job summary

SymphonyAI is hiring a Senior Manager, Customer Insights to be onsite in Los Angeles. The role embeds you inside a grocery retail client, translating customer data into decisions and owning client relationships.

You will lead end-to-end analytics projects from data pull to recommendation, champion AI tool usage, and collaborate across functions to deliver actionable insights that drive business outcomes.

Qualifications

• 5-7 years in consulting, category management, or merchandising.
• Active use of AI tools (ChatGPT, Claude, Gemini, Copilot) in day-to-day work.
• Direct client-facing experience in grocery retail or CPG.
• Proven ability to work independently embedded with a client.

Responsibilities

• Serve as day-to-day customer insights partner for assigned clients with proactive value.
• Build trusted relationships with category managers, merchants, and senior leaders.
• Represent SymphonyAI on-site or virtually as an extension of the client team.
• Lead end-to-end analytics projects from data pull through synthesis and recommendation.
• Convert outputs into clear, decision-ready insights for action.
• Ensure deliverables answer 'so what?' and 'now what?'.

Skills

Analytical thinking

Client relationship management

AI tool usage

Independent operator

Education

MBA or Master’s degree

Bachelor's degree in Business, Analytics, or related field

Tools

Power BI

Tableau

SQL

Job description

SymphonyAI is hiring a Senior Manager, Customer Insights to be onsite in Los Angeles. The role embeds you inside a grocery retail client, translating customer data into decisions and owning client relationships.

You will lead end-to-end analytics projects from data pull to recommendation, champion AI tool usage, and collaborate across functions to deliver actionable insights that drive business outcomes.