Embedded Client Insights Lead — AI Analytics

SymphonyAI

Portland (OR)

Sur place

USD 120 000 - 190 000

Plein temps

14 jours+

Générateur de candidature

Une candidature conçue pour ce poste — un CV et une lettre de motivation personnalisés qui correspondent à l’offre.

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Résumé du poste

SymphonyAI is seeking a Senior Manager, Customer Insights to be onsite with our grocery-retail client in Portland, OR. You will embed in the client's team, translating customer data into strategic actions and owning client relationships from start to finish.

You will lead end-to-end analytics projects, probe business questions, champion AI-powered tools, and train client teams on turning insights into decisions that move the business. This is a high-impact, client-embedded role.

Qualifications

5–7 years in consulting, category management, or merchandising.
Proven ability to work independently in a client-embedded environment.
Hands-on SQL or data querying capability.
Proficiency with BI tools (Power BI, Tableau)
Experience with SymphonyAI or similar retail analytics SaaS

Responsabilités

Serve as the day-to-day customer insights partner for assigned clients — present, engaged, and proactively adding value.
Build trusted relationships with category managers, merchants, and senior leaders through consistent delivery and deep business understanding.
Represent SymphonyAI on-site or virtually as a seamless extension of the client’s team; not a vendor relationship.
Manage your own project queue, prioritize competing demands, and deliver without escalation or hand-holding.
Lead end-to-end analytical projects from data pull through synthesis, story, and recommendation.
Convert complex outputs from customer, loyalty, and merchandising data into clear, decision-ready insights.