Customer Insights Co‑op: Data-Driven Market Research

Greenheck Group; United States; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Housing allowance

Sign-on bonus

Job summary

Greenheck Group is seeking a Customer Insights Co‑op in the United States for an 8‑month term, starting January or May. The role offers hands‑on experience in customer and market research, VOC projects, data analysis, and cross‑functional collaboration, with a focus on turning insights into business impact.

The position is a full‑time internship supporting CAPS scoping, training content development, and presenting findings to stakeholders.

Qualifications

• Enrollment in a related bachelor’s degree program.
• On track to graduate in the next 3 semesters or less.
• Strong analytical and problem‑solving skills with the ability to interpret information, identify trends, and support customer‑focused recommendations.
• Strong written, verbal, and visual communication skills with the ability to organize and present information clearly.
• Curiosity and a desire to better understand customers, markets, and business challenges.
• Ability to collaborate effectively across teams and build relationships with a variety of stakeholders.
• Strong attention to detail with the ability to manage multiple priorities and project work.
• Adaptability and willingness to learn in a fast‑paced, collaborative environment.
• Interest in customer research, business strategy, data analysis, process improvement, or Voice of Customer work.

Responsibilities

• Support customer and market research to understand customer needs, priorities, and opportunities.
• Contribute to Voice of Customer (VOC) projects and translate customer feedback into insights.
• Analyze customer, market, and business data to identify trends, needs, and growth opportunities.
• Develop insights and recommendations that support business strategy, product development, and organic growth.
• Partner with cross‑functional teams across the organization on customer‑focused projects and initiatives.
• Support CAPS scoping and testing, including gathering information, documenting findings, and identifying opportunities for improvement.
• Assist with the development of internal training content and resources based on research and project findings.
• Present research findings, insights, and recommendations in a clear and meaningful way for business stakeholders.
• Participate in continuous improvement projects focused on strengthening how customer and market insights are gathered and used.

Skills

Analytical skills

Communication skills

Curiosity

Collaboration across teams

Attention to detail

Adaptability

Interest in VOC / customer research

Education

Bachelor’s degree enrollment in related field

Job description

Greenheck Group is seeking a Customer Insights Co‑op in the United States for an 8‑month term, starting January or May. The role offers hands‑on experience in customer and market research, VOC projects, data analysis, and cross‑functional collaboration, with a focus on turning insights into business impact.

The position is a full‑time internship supporting CAPS scoping, training content development, and presenting findings to stakeholders.