Customer Insights Co-op

Greenheck Group; United States; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Housing allowance

Sign-on bonus

Job summary

Greenheck Group is seeking a Customer Insights Co‑op in the United States for an 8‑month term, starting January or May. The role offers hands‑on experience in customer and market research, VOC projects, data analysis, and cross‑functional collaboration, with a focus on turning insights into business impact.

The position is a full‑time internship supporting CAPS scoping, training content development, and presenting findings to stakeholders.

Qualifications

• Enrollment in a related bachelor’s degree program.
• On track to graduate in the next 3 semesters or less.
• Strong analytical and problem‑solving skills with the ability to interpret information, identify trends, and support customer‑focused recommendations.
• Strong written, verbal, and visual communication skills with the ability to organize and present information clearly.
• Curiosity and a desire to better understand customers, markets, and business challenges.
• Ability to collaborate effectively across teams and build relationships with a variety of stakeholders.
• Strong attention to detail with the ability to manage multiple priorities and project work.
• Adaptability and willingness to learn in a fast‑paced, collaborative environment.
• Interest in customer research, business strategy, data analysis, process improvement, or Voice of Customer work.

Responsibilities

• Support customer and market research to understand customer needs, priorities, and opportunities.
• Contribute to Voice of Customer (VOC) projects and translate customer feedback into insights.
• Analyze customer, market, and business data to identify trends, needs, and growth opportunities.
• Develop insights and recommendations that support business strategy, product development, and organic growth.
• Partner with cross‑functional teams across the organization on customer‑focused projects and initiatives.
• Support CAPS scoping and testing, including gathering information, documenting findings, and identifying opportunities for improvement.
• Assist with the development of internal training content and resources based on research and project findings.
• Present research findings, insights, and recommendations in a clear and meaningful way for business stakeholders.
• Participate in continuous improvement projects focused on strengthening how customer and market insights are gathered and used.

Skills

Analytical skills

Communication skills

Curiosity

Collaboration across teams

Attention to detail

Adaptability

Interest in VOC / customer research

Education

Bachelor’s degree enrollment in related field

Job description

We are looking for a highly motivated student to join our team as a Customer Insights Co‑op from January to August OR May to December. Greenheck Group is a dynamic, multi‑branded international commercial HVAC manufacturer. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947,we are deeply committed to helping you “Build Your Future,” through professional growth, challenging projects, and exciting opportunities to explore your career path.

WHAT YOU'LL BE DOING

• Support customer and market research to better understand customer needs, priorities, and opportunities.
• Contribute to Voice of Customer (VOC) projects and help translate customer feedback into actionable insights.
• Analyze customer, market, and business data to identify trends, needs, and growth opportunities.
• Develop insights and recommendations that support business strategy, product development, and organic growth.
• Partner with cross‑functional teams across the organization on customer‑focused projects and initiatives.
• Support CAPS scoping and testing, including gathering information, documenting findings, and identifying opportunities for improvement.
• Assist with the development of internal training content and resources based on research and project findings.
• Present research findings, insights, and recommendations in a clear and meaningful way for business stakeholders.
• Participate in continuous improvement projects focused on strengthening how customer and market insights are gathered and used.

WHAT YOU SHOULD HAVE

• Enrollment in a related bachelor’s degree program (Business, Marketing, Sales, Engineering, Business Analytics, or Computer Science)
• On track to graduate in the next 3 semesters or less
• Strong analytical and problem‑solving skills with the ability to interpret information, identify trends, and support customer‑focused recommendations
• Strong written, verbal, and visual communication skills with the ability to organize and present information clearly
• Curiosity and a desire to better understand customers, markets, and business challenges
• Ability to collaborate effectively across teams and build relationships with a variety of stakeholders
• Strong attention to detail with the ability to manage multiple priorities and project work
• Adaptability and willingness to learn in a fast‑paced, collaborative environment
• Interest in customer research, business strategy, data analysis, process improvement, or Voice of Customer work

THE EARLY TALENT EXPERIENCE

• Develop Your Career: Gain meaningful, real‑world experience while working full‑time (40 hours a week) throughout your 8‑month co‑op term.
• Explore Our Business: Participate in Fundamental Fridays to learn about different areas of the business and hear directly from leaders across the company.
• Collaborate Across the Company: Be an important part of your team while building relationships and collaborating with others across the organization.
• Build Your Network: Connect with interns and co‑ops across the U.S. and build relationships with approximately 90 fellow college students.
• Grow Through Feedback: Receive meaningful feedback and coaching throughout your experience, including mid‑term and final performance reviews.
• Connect with Leaders: Share your projects and experiences with company leaders and executives at the end of your term.
• Make a Difference: Give back through company‑sponsored volunteer opportunities and make an impact in our communities.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay. The starting base pay range for this position is $22.00/hour - $28.00/hour and is based on position and academic year.

• co‑ops receive paid time off for company‑observed holidays
• co‑ops are eligible for additional financial support through a housing allowance or sign‑on bonus

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in‑person meetings and complete various office tasks.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email [e-mail] with your name, job title, posting number, and requested accommodation.

RECRUITING FRAUD ALERT

At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact [e-mail] for verification.

If you're looking for a place to grow while working with happy, enthusiastic, values‑based people, you'll enjoy your career with us! We couldn’t be voted Forbes America’s Best Mid‑Size Employer five times running without our talented teams in every area of Greenheck Group. Are you interested in engineering and product design? How about getting hands‑on production experience out in the shop? Maybe you’re a fan of numbers and love finance and accounting. What about representing Greenheck Group as on our marketing and sales teams? Or advocating for our team members in human resources? No matter your talents, interests, or skill level, we welcome you to become part of our team.

Greenheck Group began in 1947 when two brothers, Bob and Bernie, saw an opportunity for improvement within the commercial air movement industry. With a lot of hard work, determination, and persistence, they created products that were innovative, easy to use, and better met the needs of the customer. Bob and Bernie believed in being the easiest company to do business with and often went above and beyond to make the customer happy. Bernie focused on generating connections with customers and sales partners, Bob focused on creating innovative products that worked, and were easy to use and install. Both brothers believed in pushing past the standards set by their competitors.