Customer Insights Co-op

Greenheck Group; Northern (KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Housing allowance

Sign-on bonus

Paid time off

Job summary

Greenheck Group is seeking a highly motivated Customer Insights Co-op to support customer and market research in a dynamic, cross-functional environment. The 8-month term offers hands-on experience across VOC projects, data analysis, and strategic insights that guide product development and growth.

The role emphasizes collaboration with multiple teams, developing training content from research findings, and presenting actionable insights to business stakeholders.

Qualifications

• Enrollment in a related bachelor’s degree program
• On track to graduate in the next 3 semesters or less
• Strong analytical and problem-solving skills
• Strong written, verbal, and visual communication skills
• Curiosity about customers, markets, and business challenges
• Ability to collaborate effectively across teams
• Strong attention to detail and multi-tasking
• Interest in customer research, business strategy, data analysis, or VOC work

Responsibilities

• Support customer and market research to understand customer needs and opportunities
• Contribute to VOC projects and translate feedback into insights
• Analyze data to identify trends and growth opportunities
• Develop insights and recommendations for strategy and product development
• Partner with cross-functional teams on customer-focused initiatives
• Assist with CAPS scoping, testing and documenting findings
• Develop internal training content based on research results
• Present findings and recommendations to business stakeholders
• Participate in continuous improvement projects for insights gathering

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Attention to detail

Adaptability

Market research

Voice of Customer

Education

Bachelor's degree in progress

Job description

We are looking for a highly motivated student to join our team as a **Customer Insights Co-op** from **January to August OR May to December**.Greenheck Group is a dynamic, multi-branded **international commercial HVAC manufacturer**. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient **products improve comfort, safety, and health** of lives across the planet.Since 1947, we are deeply committed to helping you “**Build Your Future**,” through professional growth, challenging projects, and exciting opportunities to explore your career path. **WHAT YOU'LL BE DOING**As a Customer Insights Co-op,you will support customer and market research while gaining hands-on experience in a strategic, cross-functional environment. * Support customer and market research to better understand customer needs, priorities, and opportunities.* Contribute to Voice of Customer (VOC) projects and help translate customer feedback into actionable insights.* Analyze customer, market, and business data to identify trends, needs, and growth opportunities.* Develop insights and recommendations that support business strategy, product development, and organic growth.* Partner with cross-functional teams across the organization on customer-focused projects and initiatives.* Support CAPS scoping and testing, including gathering information, documenting findings, and identifying opportunities for improvement.* Assist with the development of internal training content and resources based on research and project findings.* Present research findings, insights, and recommendations in a clear and meaningful way for business stakeholders.* Participate in continuous improvement projects focused on strengthening how customer and market insights are gathered and used.**WHAT YOU SHOULD HAVE*** Enrollment in a related bachelor’s degree program (Business, Marketing, Sales, Engineering, Business Analytics, or Computer Science)* On track to graduate in the next 3 semesters or less* Strong analytical and problem-solving skills with the ability to interpret information, identify trends, and support customer-focused recommendations* Strong written, verbal, and visual communication skills with the ability to organize and present information clearly* Curiosity and a desire to better understand customers, markets, and business challenges* Ability to collaborate effectively across teams and build relationships with a variety of stakeholders* Strong attention to detail with the ability to manage multiple priorities and project work* Adaptability and willingness to learn in a fast-paced, collaborative environment* Interest in customer research, business strategy, data analysis, process improvement, or Voice of Customer work **THE EARLY TALENT EXPERIENCE**As part of our Early Talent Program, you’ll have opportunities to:* **Develop Your Career:** Gain meaningful, real-world experience while working full-time (40 hours a week) throughout your 8-month co-op term.* **Explore Our Business:** Participate in Fundamental Fridays to learn about different areas of the business and hear directly from leaders across the company.* **Collaborate Across the Company:** Be an important part of your team while building relationships and collaborating with others across the organization.* **Build Your Network:** Connect with interns and co-ops across the U.S. and build relationships with approximately 90 fellow college students.* **Grow Through Feedback:** Receive meaningful feedback and coaching throughout your experience, including mid-term and final performance reviews.* **Connect with Leaders:** Share your projects and experiences with company leaders and executives at the end of your term.* **Make a Difference:** Give back through company-sponsored volunteer opportunities and make an impact in our communities. **COMPENSATION & BENEFITS**Greenheck Group takes pride in providing competitive pay. The starting base pay range for this position is $22.00/hour - $28.00/hour and is based on position and academic year. In addition to competitive pay, co-ops receive paid time off for company-observed holidays and are eligible for additional financial support through a housing allowance or sign-on bonus. **SPECIAL NOTATION**The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position. **PHYSICAL REQUIREMENTS**Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.